Job Description

Come Join the Sierra Difference!
We are currently seeking to hire a Sales Support & Import Coordinator at our head office in Mississauga, ON! Note this is a fully-on-site position.

Who We Are:
Sierra Supply Chain Services (a division of Eastern Meat Solutions) provides protein (poultry, beef, pork) solutions to the food processing and distribution sector. We simplify supply chain services and provide expanding value to the protein sector across our three locations in Brampton, Hamilton, and Mississauga.

What You will Be Doing/Position Details:

Sales Orders Support

• Enter and monitor purchase order and sales order requests from Customer Relationship Managers (CRMs) into the system.
• Record and archive regulatory and other pertinent documentation.
• Update inventory movements in system.
• Review and forward documents for CRM approval; provide approved documentation to Finance department.
• Process purchase and credit claims.

Logistics & Import Coordination

• Liaise with the Logistics department to ensure timely delivery and pick-up of product from customers and suppliers.
• Update delivery schedules and advise CRM as necessary.
• Oversee operational logistics of ocean import shipments from origin vessel loading through to arrival at destination and proactively provide updates.
• Co-ordinate pickup and delivery arrangements with local partner trucks.
• Prepare documentation in compliance with import regulations.
• Review shipping documentation, such as Bill of Lading, Airway Bill, Packing Lists, Canada Customs and Certificate of Origin and distribute to customers complying with regulations and internal procedures.
• Review invoices for freight forwarders, carriers, and customs brokerage.
• Develop and maintain freight database with up-to-date information on quotes, rates and contracts.
• Manage and coordinate the activities of cross-functional teams such as Sales, Logistics, Finance and Administration.
• Perform other related duties as required to assist in efficient operation of the department.

Inventory Reporting & Updates

• Provide inventory support for CRMs including:
• Current inventory reports.
• Queries on historical inventory movements and details.
• Utilize third party inventory software to ensure accurate inventory and details.

Customer Support & Inquiries Follow Up

• Exceed customer expectations for all interactions.
• Provide support for customer inquiries.
• Provide required reports and information for internal customers.
• Provide support to all customer related inquires and troubleshooting and request management.

Training & Coaching Junior Team Members

• Assisting in the training of (new) junior team members to ensure overall success in their role.
• Identify areas of improvement and provide on-going and continuous coaching opportunities to junior team members.

Minimum Requirements:

Education and/or Professional Designation:

• Bachelor's degree or diploma in Business Administration or related.

Experience:

• Minimum 3-5 years' related experience in import and sales support.
• Working knowledge of domestic/international freight movement and customs requirements with multi-model transportation.

Language Skills:

• Strong communication skills with external and internal stakeholders.
• Strong presentation skills.
• Fluent in English.

Technical Skills:

• Computer Skills.
• Experience with Microsoft Dynamics NAV is an asset.

Soft Skills:

• A demonstrated capacity and interest in learning and developing.
• Excellent time management skills.
• Customer focused with a strong attention to details.
• Demonstrated ability to be a team player and leader.
• Strong interpersonal skills, logical and efficient, with attention to detail.
• A proven ability to adapt, multi-task, work independently and meet deadlines.
• Able to deal with sensitive information in a confidential manner.
• Performs well under pressure and capable of working with minimal supervision.

Perks of the Job? We Have Plenty!

In addition to our team oriented, collaborative, and growing environment we offer the following:

• Competitive Salary!
• Employee Benefits Package after 3 Months of Employment!
• Staff Lunches
• Employee Events
• Paid Time Off

And Many More!

Affirmative Action Statement:
As part of Sierra Supply Chain Services commitment to equal employment opportunities, all forms of diversity are celebrated! Sierra encourages all women, people of colour, sexual and gender minorities and other minoritized identities to apply to our company! We would like to thank all those who apply in advance as only qualified applicants will be contacted.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift

Work Location: One location

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