Job Description

Job Summary

The Sales Support Admin role is critical in assisting the sales team with day-to-day operations, ensuring seamless communication between departments, and maintaining a smooth flow of customer service, order processing, and administrative tasks. This role acts as the backbone of the sales process by handling internal coordination, quote preparation, and follow-ups, allowing sales representatives to focus on building relationships and closing deals.

Key Responsibilities

Assist the sales team by preparing quotes, invoices, job orders, and client communications. Enter and update customer information and job details into the CRM and internal systems. Coordinate between clients, production, estimation and design to ensure accurate and timely job completion. Follow up with clients on artwork approvals, job changes, and delivery timelines. Track the progress of sales orders and update relevant stakeholders as needed. Maintain organized sales files and documentation for easy reference. Respond to customer inquiries by phone or email and direct them to the appropriate team member. Prepare sales reports and summaries as directed by the Sales Manager. Help onboard new clients by ensuring all paperwork and internal requirements are met. Support trade shows, events, and marketing campaigns as needed.

Qualifications

1-2 years of experience in a sales support, customer service, or administrative role. Experience in a print, signage, or design industry is an asset. Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM systems. Strong organizational and time management skills. Excellent verbal and written communication abilities. Ability to multitask and work under pressure in a fast-paced environment. Attention to detail and accuracy when dealing with orders and client information. A positive, team-oriented attitude with a willingness to learn.

Work Environment

Office-based role with regular interaction with sales, production, and design teams. May require occasional communication with clients outside normal business hours depending on project urgency.
Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking
Schedule:

Monday to Friday
Work Location: In person