Job Description

Here we Grow AGAIN!

Renuit is expanding its presence across Canada, and we're excited to continue building momentum in the Edmonton market! As part of our ongoing growth strategy, we're seeking a driven and customer-focused Sales & Service Representative (SSR) to support our regional sales initiatives and strengthening relationships with our valued customers and partners. This role offers the opportunity to contribute meaningfully to a dynamic and collaborative team within a company that values

innovation

,

service excellence

, and

long-term success

!

Who We Are:

We are Renuit Cabinet Refacing, encompassed under the Northern Contours umbrella.

With more than 25 years in business, the spirit of change has been the constant driving force behind Renuit - Northern Contours. We are driven by change to

be better

, to

create inspiring

&

quality products

, and to be

responsive

to our industry and customers.

We provide consumers with a lower cost, eco-friendly, fully customizable, and more accessible alternative to total kitchen renovations! With cabinet Refacing, you can give your kitchen a facelift with minimal interruption to your busy life.

Role Description:

As a

Sales Service Representative (SSR),

you'll harness leads provided by Canada's largest home improvement retailer to cultivate client relationships and drive sales in kitchen refacing solutions. Your responsibilities will include coaching retail staff to enhance service delivery and collaborating closely with our installation team to ensure seamless project execution. We're seeking a detail-oriented communicator with a proactive approach to customer service and innovation. Based in

Edmonton, AB

, this position offers a competitive compensation, comprehensive benefits, and the autonomy to manage your schedule for optimal performance.

We Offer:

Flexible Schedule:

Manage your own time throughout the day.

Uncapped Earning Potential:

Alongside a competitive base salary.

Comprehensive Benefits:

Including dental care, disability and life insurance, paid time off, vision care, and extended health benefits like massage and chiropractic services.

Supportive Training:

A robust onboarding program to enhance your skills and personal growth.

Recognition:

A culture that values and rewards your accomplishments.

No cold calling:

All customers and clients are brought to you via our Retailer relationship!

Responsibilities:

1. Client Relationship Management

Utilize leads provided by our retail partner, the largest home improvement retailer in Canada, to establish and nurture relationships with clients. Guide clients through the process of home improvement solutions, focusing on kitchen refacing.

2. Staff Coaching and Support

Collaborate closely with staff at our retail partner's locations to provide training and guidance on product knowledge and sales techniques. Foster a collaborative environment to ensure our solutions meet client needs and expectations.

3. Project Coordination

Liaise effectively with our installation team to translate client visions into detailed project specifications. Ensure seamless communication and coordination to guarantee project success and client satisfaction.

4. Continuous Improvement

Proactively identify opportunities for process improvement and best practices within the sales and service delivery process. Stay updated on industry trends and innovations to maintain our position as leaders in kitchen refacing solutions.

5. Administrative Tasks

Maintain accurate records of client interactions, sales activities, and project details using our CRM system. Prepare regular reports and updates for management on sales performance and project status.

6. Customer Service Excellence

Prioritize customer service excellence to differentiate Renuit from competitors and uphold our reputation as industry leaders. Address any client concerns promptly and effectively, ensuring a positive customer experience throughout the project lifecycle.

Ideal Candidate:

Strong organizational skills and attention to detail to effectively manage multiple client projects simultaneously. Excellent communication skills, both written and verbal, to engage clients and collaborate with internal teams. Proactive and self-motivated with a passion for delivering exceptional service and exceeding client expectations. Proficient with technology and adaptable to learning new tools and systems as needed. Experience in sales, preferably within the home improvement or construction industry, is advantageous.

Interior design experience or education is an asset, but not required!*

Tools Provided:

Laptop, mileage, cellphone allowance, expense account, and travel allowance.

Why Join Us:

At Renuit, you have the autonomy to shape your own success, and we provide the tools, training, and resources to get you there - you run your territory your way.!

Location:

Edmonton, AB area, with occasional (weekly) car travel to our retail store(s) located within the surrounding area.
At Renuit - Northern Contours, we embrace diversity and inclusion as catalysts for innovation and growth. We are committed to fostering inclusive teams and creating an equitable workplace where our employees can bring their authentic selves to work. We take proactive steps to address inequity and systemic bias, supporting our diverse talent, clients, and communities.

Additionally, we endeavor to ensure a welcoming candidate experience for individuals with diverse abilities. If you require any accommodations during the recruitment process, please do not hesitate to inform us.

Job Type: Full-time

Pay: From $50,000.00 per year

Additional pay:

Bonus pay
Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off RRSP match Vision care Work from home
Schedule:

Monday to Friday Weekends as needed
Experience:

Sales: 2 years (preferred)
Licence/Certification:

Class G Licence (or otherwise fully licensed) (required)
Work Location: Hybrid remote in Edmonton, AB T5M 1V8