Job Description

Full job description

About us

BCM (Bertie & Clinton Mutual) Insurance Company is a thriving member of the Ontario Mutual Community, serving the Niagara and Surrounding areas. Our office is based in Welland, Ontario and was formed in 1880 to service farmers in the fire insurance landscape. BCM has seen substantial growth since its inception and has seen several rebrands over the Company's history.

OUR CORE VALUES

: Trust, Kindness, Service and Professionalism, and these form and guide our organization.

OUR MISSION

: To ensure kind and professional service within our communities, by building trust, while respecting our legacy.

OUR VISION:

To provide the best insurance experience by protecting our communities through trust, respect, and mutuality.

We are professional, agile, dedicated and our goal is to Provide the best insurance experience by protecting our communities through trust, respect and mutuality.

We value our People, and they are one of our top priorities, we are recognized as a

Great Place to Work Certified Company and we have made a commitment to the

Ontario Living Wage Network.

Our work environment includes:

Modern office setting Growth & Training Opportunities Community Volunteering Active Social Committee Thriving Culture Social Responsibility Commitment Community Grant Program
With a commitment to personalized service, we offer insurance products covering home, auto, farm and commercial, all handled by our team of dedicated Insurance Advisors. At BCM, we're not just about insurance--we're about fostering lasting relationships with our policyholders. We are on the lookout for a new member to join our fast-growing team!

The Role

Are you an energetic and customer focused individual? Your role will be an intricate part of the customer service and sales team.

As the Successful Candidate, you will:

Welcome policyholders, visitors, and vendors, ensuring a professional and positive first impression.

Manage incoming calls, emails, and walk-in inquiries, directing them to the appropriate staff.

Process policyholder payments, including debit, credit, cash, EFTs, and cheques.

Handle light walk-in service requests such as policy document requests, or basic account inquiries should the Associate or Advisor not be available.

Maintain the reception area and ensure office procedures for visitors are followed.

Also:

Forward and track inquiries requiring follow-up by licensed sales staff. Provide backup coverage for clerical tasks in the Sales Department as required. Manage incoming and outgoing mail/courier for the Sales Department. Order and maintain front-office supplies. Receipting of credit, debit & cheque payments via telephone and in person, and recording Apply post-dated cheque payments on due dates Support general office coordination across all departments as needed.
Your Skills and Qualifications:

Minimum 3 years administrative experience in a professional office environment

Minimum 3 years experience in a customer service role

Proficient in the use of Microsoft Office; Excel, Work, PowerPoint, Outlook

Insurance or financial services experience an asset.

Strong customer service and communication skills (in person, phone, written).

Attention to detail, accuracy in handling payments, and confidentiality.

Ability to manage multiple priorities in a busy office environment.

Join Our Team!

We thank all candidates for their applications. Only those to be interviewed will be contacted.

BCM Insurance is committed to providing accommodations and to achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs.

Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care On-site gym On-site parking Paid time off RRSP match Vision care
Job Type: Full-time

Pay: $37,400.00-$55,375.56 per year

Benefits:

Casual dress Company events Dental care Extended health care On-site gym On-site parking Paid time off RRSP match
Work Location: In person

Job Type: Full-time

Pay: $37,683.01-$55,016.91 per year

Work Location: In person