Job Description

Type of Employment : Independent Contractor

Location: Remote; Hamilton, Alnwick / Haldimand/Cramahe Township/Trent hills

Hourly Rate: $18 per hour

Key Responsibilities

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Client Engagement & Solutioning

+ Work closely with the client's sales team to understand customer requirements and recommend suitable telecom solutions.
+ Prepare and deliver product presentations, demonstrations, and proposals tailored to prospective customers.
+ Assist in responding to customer queries with timely and accurate information.
+ Collaborate with the client's technical teams to ensure the feasibility and customization of solutions.

Customer Success & Service Delivery

+ Serve as the first point of contact for customer inquiries, requests, and issue resolution.
+ Manage onboarding of new customers and coordinate with internal teams for smooth service delivery.
+ Track customer accounts, follow up on service requests, and ensure SLAs are met.
+ Handle escalations professionally, ensuring timely resolution and customer satisfaction.
+ Collect and relay customer feedback to improve service quality and solution offerings.

Market & Product Knowledge

+ Maintain up-to-date knowledge of the client's product portfolio, telecom technologies, and market trends.


Provide insights to sales and technical teams on emerging customer needs and competitive positioning.

Qualifications & Skills

Strong communication, presentation, and interpersonal skills. Ability to explain technical telecom solutions to non-technical clients. Proficiency in CRM systems and Microsoft Office (Excel, PowerPoint, Word). Customer-first mindset with proven problem-solving abilities. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.



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