Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world\'s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers\' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: CAN - Milton, Yukon Court
Job Posting Title: Sales Coordinator - (Inside Sales)- Road
Time Type: Full Time

Purpose of the position

The Inside Sales position is responsible for achieving sales growth targets and strategic priorities while driving collaboration across the business, maintaining existing accounts and aligning them with the DSV Sales Process. Focus on new targets and prospects by selling DSV Road products and solutions; ensuring alignment across functional areas (Products, Services, Sales, Operations) throughout all phases of the sales cycle.

Key Tasks

Market Intelligence

• Initiate relationships with prospective clients via targeted telemarketing campaigns
• Provides initial introduction to DSV Road products & services
• Have a strong general market knowledge of road transportation (intra-Canada and cross-border)
• Generate and qualify leads via various sources i.e. Unassigned Accounts, CRM Prospect Pool, Internal and External requests
• Gather initial information for appropriate lead qualification; communicate findings to Sales Management for account assignment
• Capture into CRM all sales leads as well as Market Intelligence sales cycles and follow up appropriately
• Actively participate, follow up and support in defined marketing campaigns as required (i.e. direct mail, consolidation programs, service catalogues, etc.)
• Assist sales organization in profiling of potential target clientele and prospects utilizing sales tools available
• Ensure business is retained by maintaining and developing relationships and working with operations to improve service levels
• Verify information in CRM for possible existing clients and historic overview

Account Management

• Provide follow-up calls to submitted quotations within defined timelines
• Maintain up-to-date tracking through the CRM system
• Assist Sales team in Account Plan development, Mini or Full (TBD based on the size of the account)
• Develop, grow, and manage an account in accordance with key performance indicators
• Assist in managing and maintaining the CRM tool
• New business development

Implementation

• Support creation of SOP documentation & updates for current and new business
• Support new Customer Implementation process including:

- Setup accounts with DSV credit department for new business onboarding
- Actively support internal communications for new client alert to appropriate Operations teams
- Communicate and escalate client issues or concerns to Manager

Customer Relationships

• Organize and participate in regular reviews with the accounts to ensure customer satisfaction and sustainable business relationship
• Builds congruity and trust with customers by being up-to-date about customer\'s business and the market
• Develop, build rapport, and nurture long term partnerships with the accounts, translating our global capabilities to customer value, for maintaining and continually expanding account share penetration
• Supports customer retention and maintains strategic Client relationships by conducting joint visits with Product and Sales Management
• Work collaboratively with Sales Managers, Account Managers, Pricing Team and the Operational team to guarantee customers\' operations are processed thoroughly and efficiently
• Create a comprehensive global network of contacts

All staff:

• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and following all requirements as set out in the Quality Health Safety Environment policy.
• It is the responsibility of all staff to ensure that their day-to-day activities embrace sustainability/Health and safety, therefore, reducing the impact upon the environment, supporting the communities we work in, and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.

Decision Making Authority
Not Applicable

Function / Market & Industry Knowledge / Business Acumen / Process working

• Basic knowledge of operational procedures (LTL, FTL, Intermodal, and Drayage)
• Knowledge of account management
• Knowledge of tariffs and pricing for main Canadian and cross-border lanes
• Understanding of Drayage services (Advantageous)
• Knowledge about markets and competitors
• Sales and negotiation skills

Skills & Competencies

COMMUNICATION & PRESENTATION

• Ability to influence and convince others in a way that results in acceptance and agreement
• Ability to shape conversations to ensure focus and understanding
• Effective listening
• Willingness to engage in constructive confrontation
• Ability to clearly and concisely present both written and/or oral information

ACCOUNTABILITY

• Credibility
• Assertiveness
• Capable to make informed judgments and to generate practical, timely solutions
• Ability to find pragmatic solutions by using decision making techniques
• Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions

CUSTOMER ORIENTATION

• Readiness to continuously focus on identifying and meeting customer current and future needs
• Readiness to provide alternatives and optimized solutions to the Customer
• Ability to establish a successful long-term business partnership with internal and external customers

COLLABORATION AND INFLUENCE

• Ability to work with different cultures and to manage cross functional interfaces
• High priority for teamwork
• Team player
• Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

RESULT ORIENTATION

• Ability to set robust plans well in advance and to initiate action to move projects forward
• Planning & Organizing (Ability to prioritize, plan, assign & control)
• Time management (monitoring performance against deadlines and milestones)

PERSONAL EXCELLENCE

• Integrity
• Act as a Role Model for Group Values and fully adhere to the Code of Conduct
• High energy and resilience
• High commitment and positive attitude in the face of setbacks and obstacles
• High stress level (Ability to work under pressure and deal with tight deadlines)
• Be authentic, approachable, open and honest

Educational background / Work experience

• High school certificate
• 3 to 5 years of Industry experience
• CIFFA, an asset
• 2 years of Customer Service Experience, an asset
• Proven track record of meeting sales targets

Language Skills

• Fluent in English
• Additional languages considered an asset

Computer Literacy

• Proficient Microsoft Office skills including Word, Excel, PowerPoint
• Working knowledge of CRM - Preferably Microsoft Dynamics

DSV complies with the Canadian Employment Equity Act and welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You\'ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature\'s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we\'ll support you and your need to achieve your potential and forward your career.

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Why DSV

DSV