Job Description

Who we are

We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing, and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider - online, at our customers place of business and in-store, for all our customer's needs. We are looking for people who are curious, passionate, and put the customer first.

We are building an inclusive and diverse team

Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As an Account Coordinator, you will be responsible for understanding why certain customer sites are not compliant to Staples Professional programs, with an end goal to convert those customers to active purchasing customers. You will utilize selling skills to grow and expand our sales with our customers.

Specifically, You Will

• Customer focused & engaging - Is thoughtful on how they approach each customer. Displays professional and friendly attributes and effective relationship building approach with customers.
• Selling skills - Seeks to uncover why a customer has not purchased or stopped buying, then uses selling skills to expand purchases.
• Communication - Effective phone presence. Ongoing dialogue with account managers, SAL's, as well as regional peers. Salesforce.com is up to date.
• Organization and time management - Has plan in place to achieve sales goals. Independently prioritizes work, keeps records up to date and completes work on time.
• Establish and maintain relationships with internal support team to meet customers' ongoing & changing needs
• Support on new customer account implementations
• Utilize salesforce.com to track all account selling activities
• Establish contacts within departmental support to provide solutions for customers' needs
• Team collaboration with all departments (including AM's, SAL's & LOB sellers) to understand customer solution opportunities.
• The potential for value added impact at all customer sites as well as to assist on program rollouts and implementations

Qualifications

Some of what you need

• High School Diploma/GED required
• Bachelor's degree preferred
• Minimum of 2-3 years of business experience
• Experience and proven track record of managing programs, resolving customer support issues
• Ability to function independently with minimal daily supervision
• PC Skills including Word, Excel, Access a plus
• Verbal and written communication skills
• Problem Solving Skills
• Knowledge of product, product applications, pricing, competition, and sales objectives
• Business process impact knowledge
• Time and task management skills

Vaccine Requirement

Staples is committed to taking every reasonable precaution to protect our associates, our customers, and the communities we operate in. To support the health and safety of our associates, COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and Staples's determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

#Bringyourpassion