Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 35 hours per week Education: Experience:

Education

-------------
Bachelor's degree

Work setting

----------------
Urban area Various locations Private company, corporation or industry Retail/wholesale establishment/distribution centre

Tasks

---------
Address customers' complaints or concerns Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Receive payments Maintain records and statistics Issue receipts and other forms Arrange for billing for services Arrange for refunds and credits Answer clients' inquiries and provide information Answer inquiries and provide information to customers Order office supplies and maintain inventory

Supervision

---------------
5-10 people

Computer and technology knowledge

-------------------------------------
MS Excel MS PowerPoint MS Word MS Windows Electronic mail Internet Social Media

Specialization or experience

--------------------------------
Specialized environmental skills and knowledge Employee engagement

Area of specialization

--------------------------
Project management Communications Marketing Brand management Strategy Technical support

Security and safety

-----------------------
Basic security clearance Criminal record check Credit check Vulnerable sector check

Transportation/travel information

-------------------------------------
Public transportation is available Willing to travel

Work conditions and physical capabilities

---------------------------------------------
Attention to detail Fast-paced environment Tight deadlines Repetitive tasks Hand-eye co-ordination Standing for extended periods

Own tools/equipment

-----------------------
Cellular phone Computer Internet access

Personal suitability

------------------------
Client focus Efficient interpersonal skills Excellent oral communication Flexibility Initiative Judgement Organized Team player Dependability Reliability Quick learner Ability to multitask Honesty

Screening questions

-----------------------
Are you available for shift or on-call work? Are you available to start on the date listed in the job posting? Are you willing to relocate for this position? Do you have experience working in this field? Do you live near the job location? What is the highest level of study you have completed?

Experience

--------------
Will train

Financial benefits

----------------------
Bonus Gratuities

Long term benefits

----------------------
Long-term care insurance

Other benefits

------------------
Learning/training paid by employer Wellness program

Support for newcomers and refugees

--------------------------------------
Participates in a government or community program or initiative that supports newcomers and/or refugees Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.) Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)

Support for Indigenous people

---------------------------------
Participates in a government or community program or initiative that supports Indigenous people Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

------------------------------
Applies hiring policies that discourage age discrimination Provides staff with awareness training to create a welcoming work environment for mature workers Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

Supports for visible minorities

-----------------------------------
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.) Offers mentorship programs that pair members of visible minorities with experienced employees * Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities