Job Description

Description Are you a strong and influential communicator? Would you enjoy knowing you brought together the ability to capture smiling faces from kindergarten through high school graduation? Then seize this opportunity to capture it all and join an industry leader as a Sales Account Manager with Lifetouch.
We are currently seeking remote Sales Account Managers based in the following Canadian locations:

• Calgary, Alberta
• Kelowna, British Columbia
• Kingston, Ontario
• Manitoba, Canada
• Moncton, New Brunswick - Bilingual (French)
• Regina, Saskatchewan

What you’ll do here:

• Build and maintain long term relationships with current accounts at a rate of 95%+ retention while leverage existing client relationships to upsell & cross sell additional programs, products, and services.
• Service and retain accounts by addressing on-going customer feedback and assuring appropriate follow up transpires quickly.
• Maintain and update subject matter expertise regarding current programs, products, and services.
• Sell new accounts via assigned account prospects.
• Assist with data collection from accounts as required (e.g., EDT).
• Attend regularly scheduled sales meetings.
• Complete accurate sales contracts for orders, including pricing and payment terms in accordance with corporate guidelines.
• Utilize and maintain call and prospecting activity reporting.
• Maintain, complete, and submit paperwork/reports in accordance with guidelines, to include weekly sales logs, call reports, account files, account recovery forms.

What you’ll bring:

• Bachelor's degree or combination of education/experience.
• 2-3 years of sales and/or customer service experience.
• Results-focused with demonstrated ability to meet and exceed sales goals.
• Strong customer service skills with a talent for persuading, influencing, and negotiating when acquiring new business.
• Organizational and time management skills are a must in addition to excellent verbal/written communication and problem solving.
• Full use of dependable, insured automobile that is in current compliance with provincial law to utilize while visiting account base in assigned territory.

At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity, and Inclusion at Shutterfly DE&I.
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