Job Description

About MYC Media

At

MYC Media

, we help brands make an impact through innovative marketing, with a specialized focus on

print production

,

signage

, and

vehicle wrapping

. As a full-service creative agency, we provide businesses with comprehensive solutions to expand their brand's reach. Our team is driven by

genuine relationships

and a commitment to delivering

quality results

. We don't just talk about great customer care- we deliver it, every time.

Responsibilities

Customer Service:

Provide exceptional service by addressing client inquiries, resolving issues promptly, and ensuring overall client satisfaction.

Business Development:

Build and nurture strong relationships with existing clients while identifying and pursuing new business opportunities.

Lead Management:

Convert leads into active projects, managing them through the sales process and tracking their progress.

Contract Negotiations:

Lead negotiations with clients to secure contracts and effectively close deals.

Work Order Management:

Handle multiple work orders simultaneously, managing a set of clients and ensuring all projects are completed efficiently and on time.

Manage Assigned Jobs:

Oversee the entire project lifecycle, ensuring timely delivery, high-quality results, and adherence to client specifications.

Client & Project Coordination:

Serve as the primary point of contact for clients, providing regular updates and ensuring their satisfaction throughout the project.

KPI & Performance Monitoring:

Consistently meet or exceed job management KPIs, with eligibility for performance-based bonuses.

Communication:

Maintain clear and consistent communication with clients, internal teams, and other stakeholders to keep projects on track.

Collaboration:

Work closely with sales, marketing, and production teams to ensure smooth job execution and meet client expectations.

Problem-Solving:

Identify, address, and resolve any project-related challenges, escalating issues to management when necessary.

Documentation & Reporting:

Maintain accurate records of project details, tracking progress, and ensuring proper reporting on job status.

Database Management:

Utilize the internal database to track sales activities, manage accounts, and generate performance metrics.

Continuous Improvement:

Proactively suggest and implement process improvements, staying updated on industry trends to enhance job performance.

Event Attendance:

May be asked to attend events, meetings, or industry functions to represent the company and build client relationships.

Skills

Client Relationship Management:

Ability to build and maintain strong relationships with clients, ensuring their satisfaction and fostering long-term partnerships.

Communication Skills:

Excellent verbal and written communication skills to maintain clear, consistent updates with clients, internal teams, and stakeholders.

Project Management:

Strong organizational skills to oversee multiple projects and work orders simultaneously, ensuring deadlines and quality standards are met.

Sales & Business Development:

Expertise in identifying new business opportunities, converting leads, and negotiating contracts to secure deals.

Problem-Solving:

Ability to quickly identify, troubleshoot, and resolve project-related issues, with a proactive approach to finding solutions.

Time Management:

Capacity to manage multiple tasks and work orders at once, prioritizing effectively to ensure timely project delivery.

KPI & Performance Tracking:

Knowledge of performance metrics and KPIs to track progress, meet targets, and qualify for performance-based incentives.

Collaboration & Teamwork:

Strong interpersonal skills for collaborating with sales, marketing, and production teams to ensure seamless project execution.

Negotiation Skills:

Confidence and expertise in leading negotiations with clients to secure favorable contracts and close deals.

Attention to Detail:

Ability to maintain accurate records, track project progress, and ensure all documentation is up to date and organized.

Database Management:

Proficiency in using internal databases to track sales activities, manage accounts, and generate performance reports.

Adaptability & Flexibility:

Ability to adjust to changing client needs, project scopes, or internal processes while maintaining high performance.

Customer Service Excellence:

Strong customer service orientation to address inquiries, resolve issues, and ensure overall client satisfaction.

Event Participation:

Willingness to attend events, meetings, or industry functions to represent the company and network with potential clients.

Continuous Improvement Mindset:

Always seeking opportunities to improve processes, stay updated on industry trends, and suggest new strategies for efficiency.

Why you'll love it here

No Cold Calling or Door Knocking Collaborative Culture Competitive compensation + Quarterly KPI Bonuses Career Growth Networking Opportunities Benefits: Medical, Dental, Accidental, Life Insurance Paid time off
Join our fast-growing team and take advantage of the exciting growth opportunities that come with being part of a dynamic, high-energy environment.

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

Company events Dental care Disability insurance Life insurance On-site parking Paid time off Vision care
Work Location: In person