Job Description

Winter Seasonal Sales Desk SupervisorAbout Us
Revelstoke Mountain Resort (RMR) is a division of Canada\'s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.Job Summary
Revelstoke Snow School seeks to recruit and retain experienced, attentive and enthusiastic employees to represent the Snow School as our first point of contact with guests booking lessons. The Snow School Sales Desk Supervisor manages all aspects of the snow school sales desk operations, including, sales desk agents\' supervision and scheduling, manage lesson reservations, on-line bookings, guests\' follow-ups, instructor assignments, instructor commissions, school group bookings, and support the Director with various administrative duties. They are also expected to market the products, services, programs, benefits and qualities of Revelstoke Mountain Resort and Selkirk Tangiers Heli Skiing to our guests.Essential Job FunctionsTraining. supervision and scheduling of sales desk agents.
Manage on-line bookingsPromote and book Snow School product sales
Assist with assigning lessons to instructors
Instructor commissions administration
Supervise and complete daily cash outs and reconciliations
Assist Accounting with transactions troubleshooting.
Assist with School Group bookings and communication
Regular communication with Guests, in person, on the phone and via emails.
Assist Director with various administrative duties, including reports, payroll, etc...Assist other departments when requested
Other duties as requiredRequired Qualifications and AbilitiesTwo season experience in a ski industry, sales or guest relations position
Excellent communication, customer service, and sales skills
Impeccable attention to detail and excellent organization skillsCash handling experience
MS Office, email management and scheduling/database software experience
RTP experience is an asset
Ability to operate independently and integrate within a large team
Demonstrated organization and detail focused skillsFluency in English, second languages are an assetCompensation and Benefits24.00/ hrFree Season passDiscounted lift tickets for friends and familyDiscounts at the resort\'s restaurants, retail, rental, repairs outlets including pro deals.Free or discounted lift tickets at many other resortsDiscounts at Sutton and Sandman hotels (employee and friends/family)Additional Northland Properties discounts via a Perks program with other vendorsDisclaimer
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Revelstoke Mountain Resort