Job Description

Position Information

Position Title

Residence Front Desk Supervisor

Department/Unit

Housing & Conference Services

Location

Halifax, Nova Scotia, Canada

Posting Number

S035-25

Employee Group

NSGEU Local 77

Position Type

Regular, On-Going

Duration of Contract (if applicable)

Employment Type

Full Time

Full-time Equivalency (FTE)

1.0

Salary

$20.69 - $26.09 per hour ($37,649- $47,486 per annum, 35 hours per week)

Classification

C4

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada's leading research-intensive university and a driver of the region's intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Housing and Campus Connections operates and coordinates a wide range of vital campus services, from residence and housing to food service to summer accommodations. Reporting to the Manager, Front Desk Operations, the Residence Front Desk Supervisor ensures consistent processes and standards for the front desk both during the academic year and the summer accommodations season.

Key Responsibilities

Assists with the academic year check-in and check-out process for the LeMarchant Place residence. Completes all pre-arrival requirements for academic residents to check in including, preparing mailboxes, preparing key packages, and ensuring room status is clean in KX. Maintains the key inventory system, completes weekly cash deposits, supervises laundry coin collection, and receives and sorts mail and parcel deliveries for building residents. Assists with transitioning the front desk operations and staff from Conference and Event Planning operations to Academic front desk operations, and vice versa. Responsible for efficient and accurate customer service for guests under Conference Services summer accommodations, including ensuring all pre-arrival requirements for conferences and summer clients are accurate and complete. Acts as a front line resource, answers inquiries from residents, guests, parents, facilities trades staff, as the front desk is a hub for information. Supervise, train and support student staff, ensuring adherence to proper procedures and addressing issues as needed.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

Business or Office Administration program, plus three years' related work experience (or equivalent combination of training and experience). Excellent communication, interpersonal, organization and time management skills. Experience with handling cash is required along with knowledge of effective cash controls. Proficiency in Microsoft Office products, specifically Excel, Word and Outlook. Experience working in a busy environment, with regular interruptions.

Assets

Experience working in a conference and events or residence operation. Experience with KX or a similar system.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie's core competencies (https://www.dal.ca/dept/leaders.html), in particular:



Respect & Inclusion Adaptability Knowledge & Thinking Skills Communication Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.



We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit

www.dal.ca/hiringfordiversity


Posting Detail Information

Number of Vacancies

1

Open Date

02/21/2025

Close Date

03/07/2025

Open Until Filled

No

Special Instructions to Applicant

Quick Link for Direct Access to Posting

https://dal.peopleadmin.ca/postings/18279