Job Description

Residence Front Desk StaffPrimary Purpose: The incumbent will provide clerical support within the Residence Services Office on campus at the University of Saskatchewan and act as the first point of contact with Conference and short stay guests and in-room student residents, providing quality customer service on evenings and weekends as needed to facilitate guest arrival and check-in process.Nature of Work: Reporting to the Assistant Manager, Residence Operations, the incumbent is expected to assist with the preparation and coordination of Conference and short stay guests accommodations, the Fall student move-in process, booking accommodations and guests arrival, lockout support, along with providing clerical support to the Residence Services team and treat all information and materials in a confidential manner.The incumbent is also expected to communicate issues of importance or concern to the immediate supervisor in a timely manner; collaborate with others as required to complete assignments and support team efforts and projects as directed. The incumbent will be expected to have strong customer service experience and skills, organization and communication skills and meet deadlines; comply with all relevant legislation, regulations, policies and procedures and participate as an active and supportive member of the Residence Services Office.Typical Duties: Acting as the first point of contact, the incumbent will provide exceptional face-to-face, phone and email customer service and support; handle regular phone inquiries, work with conference, short stay guests and students and to provide support. The incumbent will check conference guests in; respond to email inquiries as received; receive and process payments (debit, credit card, cheques); update documents as instructed, prepare move-in envelopes, including labeling and stuffing with relevant move-in information, and data entry into the housing database. The incumbent will also code conference guest cards, assisting during the large Move-In process in August and September and other administrative tasks as assigned.Qualifications:
Education: High school diploma or equivalent. A combination of education and experience will be considered.Experience: Experience in the hotel industry, educational and/or property management environment where rent or rental issues were handled will be considered an asset. A combination of customer service and administrational experience is required, along with proven typing speed. Must be bondable and have cash handling experience. Knowledge of the Persona electronic locks system and StarRez database system is a definite asset. The successful candidate will be asked to provide a criminal record and vulnerable sector check from the Saskatoon Police Services at the onset of employment.Skills: Dedication to providing exceptional customer service and support skills, proven verbal and written communication skills and basic computer skills are essential with emphasis on experience with Microsoft Office software. Effective organization and time management skills; attention to detail; demonstrated ability to work effectively both as part of a team and individually; the ability to excel in a fast-paced work environment, including the ability to show initiative and proficiency in all facets of clerical and secretarial work.Be sure to apply online with cover letter and resume as emailed applications will not be accepted.Please apply at your earliest convenience, interviews will be ongoing and posting will be closed when both openings have been filled.Inquiries regarding this position can be directed to Neeti Sharma, Operational Support Assistant at 306-966-3282.Department: Residence
Status: Casual
Employment Group: CUPE 1975
Shift: Hours will be variable, based on demands of the operation (15-30 hours per week)
Full Time Equivalent (FTE): Casual
Salary: The salary range, based on 1.0 FTE, is $16.35 - 19.61 per hour. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Operational Services
Salary Phase/Band: Phase 1
Posted Date: 3/26/2025
Closing Date: 4/23/2025 at 6:00 pm CST
Number of Openings: 4
Work Location: On CampusThe successful applicant will be required to provide the following current verification(s) where 'Yes' is indicated below. Further information is available at:Criminal Record Check: Yes
Driver's License and Abstract Check: Not Applicable
Education/Credential Verification: Not Applicable
Vulnerable Sector Check: Yes The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan's main campus is situated on Treaty 6 Territory and the Homeland of the Mxc3xa9tis. We pay our respects to the First Nations and Mxc3xa9tis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.