Job Description

Position Overview:

We are looking for a dedicated and organized

Front Desk Supervisor

to lead our front desk team. This is a key role responsible for ensuring smooth daily operations, delivering outstanding customer service, and supporting the overall success of our swim school.

Key Responsibilities:

Supervise, train, and support front desk staff Manage scheduling, attendance, and performance of the front desk team Provide excellent customer service to students, parents, and visitors Handle inquiries, registrations, and payments both in person and over the phone Coordinate with instructors and management to ensure class logistics run smoothly Resolve customer concerns or escalate issues as needed Maintain cleanliness and organization of the front desk and lobby areas Ensure accurate records, including attendance, billing, and communications

Qualifications:

Previous experience in a customer service or supervisory role required Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to multitask and stay calm in a fast-paced environment Proficiency in basic computer systems (POS, scheduling software, Microsoft Office) Experience in a swim school or recreational facility is an asset Availability to work evenings and weekends as needed

What We Offer:

Competitive hourly wage based on experience A supportive and friendly work environment Opportunities for professional development Free or discounted swim lessons for employees and immediate family Staff appreciation events and performance incentives
Job Type: Full-time

Pay: $25.00-$40.00 per hour

Additional pay:

Bonus pay Commission pay Overtime pay
Benefits:

Dental care Vision care
Schedule:

Monday to Friday Weekends as needed
Work Location: In person