Job Description

Overview

Reporting to the Restaurant Manager, this position is responsible for providing consistently high levels of customer service to all restaurants guests by providing prompt and efficient service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials.



Role and Responsibilities

Support the company's Standards of Service outlined in our employee handbook and consistently demonstrate service excellence to all visitors. Ensure every guest is met with a warm greeting. With your professional hospitality skills, ensure the highest standards are provided throughout their dining experience. Serve food and beverages in accordance with standards, in a professional and courteous manner; may be assigned to restaurant or pizza area. Communicate in-depth product knowledge of Ravine's food and wines including all current menus, past products, and outside wines, as well as product sold in the retail section of the winery. Make communication with supervisors and co-workers a priority with email, written communication and scheduled meetings. Responsible for ensuring the cleanliness and appearance of the Bistro. Including maintaining, stocking and cleaning workstations throughout the shift. Responsible for clearing guests' dishes between courses, and ensuring cutlery and glassware is mise en place before each course. Responsible for clearing and resetting tables when guests have finished dining. Polishing silverware and glassware throughout the shift. Strict adherence to all sanitation policies. Other duties as assigned.

Educational & Experience Requirements

Minimum of 2 or more years of serving experience. Smart Serve Certificate.

Preferred Skills

Communication: This position requires excellent listening, speaking, and writing skills. Customer Service: Willing to go above and beyond to achieve customer satisfaction; personable. Multitasking: Must be able to prioritize and execute multiple tasks while providing the best possible service. Adaptability: Able to accept changing conditions and new information in a fast-paced environment; willing to support other areas of business. Physical: Will be required to go long periods without rest, occasionally lift or move objects over 50LBS.

Working Conditions

Duties will be performed both indoors and outdoors. Must be available to work weekends and holidays on a regular basis.

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may reasonably be assigned by management.

Ravine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Ravine is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation, please make a request via email to hr @ravinevineyard.com.