Job Description

Reservations Agent
At Sheraton Suites Calgary Eau Claire (managed by Accor) all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipatory service you provide pre-arrival will make guests feel valued, and reflect the exceptional hotel experience to come.

What is in it for you:

• Employee benefit card offering discounted rates at Accor & Marriott worldwide
• Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program
• Food & Beverage discounts at Sheraton Suites Calgary Eau Claire & Fairmont Palliser
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process
• Ensure accurate payment information is received and inputted in a timely manner
• Maximize revenue by upselling guestrooms and recommending hotel facilities
• Assist with balancing inventory/room types
• Liaise and maintain strong working relationships with Sales, Catering, Front Office & other departments as required
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow all departmental and hotel policies, procedures and service standards

Your experience and skills include:

• Service focused personality is essential; previous customer service experience in a similar setting is required, previous front of house hotel experience preferred
• Proven customer services skills with sophisticated communication skills, both verbal and written
• Computer literate with strong abilities in Microsoft Office is required and prior experience working with a property management system, Lightspeed or a related system, is preferred
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities
• Highly responsible and reliable, demonstrating initiative as required
• Ability to work well under pressure in a fast-paced, team-based environment

Your team and working environment:

• Sheraton Suites Calgary Eau Claire is a unique hotel, managed by Accor under the Fairmont brand, and operating as a franchised Marriott property
• The team at Sheraton Suites Calgary Eau Claire is committed to excellence, open and welcoming and feels like a second family
• Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary's Urban Resort.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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