Job Description

Join our Front Office Team as a Small Groups Coordinator/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World\xe2\x80\x99s Best Hotel. The Small Groups Coordinator/Reservations Agent position is a combination position to provide additional coverage of 1-800 calls and reservation administrative tasks in addition to booking, coordination and implementation of small group bookings taken through the Front Office/Reservations. Small Groups are considered more than 3 rooms, up to 14 people. Hours of work, as well as work days will vary. Objectives:

• Take and process reservation calls
• Monitoring and responding to all e-mail inquiries
• Ongoing checks for accuracy and guest confirmations.
• Clerical duties such as maintenance of reservation files and day to day operational paperwork are required
• Reservation Agent will be responsible of the management of small groups and ensuring all departments are briefed and aware of the details regarding their stay
• This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative whenever necessary
• Some duties of this position may change due to COVID-19 operating regulations/standards

Team Member Benefits: https://www.wickinn.com/about-employment/
Job Requirements/Qualifications:

• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees
• Minimum 2 years\xe2\x80\x99 experience in the Service industry or 1 year of experience in a high-end luxury facility is necessary
• Previous Reservations or Guest Services experience
• Superior communication skills
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
• Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets
• Attention to detail and \xe2\x80\x9csweat the small stuff\xe2\x80\x9d attitude
• A professionally groomed appearance
• A positive and pro-active approach
• A mutual understanding of your employment duration will be determined during your interview
• Ability to maintain all COVID-19 operating regulations/standards

• Salary/Wage: $21 per hour

Job Application Process: In order to apply for this career opportunity, please send your resume and cover letter by clicking \'Apply Now\'. By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.