Job ID: 33372

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Job Category: Policy, Planning & Research
Division & Section: Shelter, Support & Housing Admin, SSHA Service Planning & Integrity
Work Location: METRO HALL, 55 John St. Toronto, ON
Job Type & Duration: Full-time, 2 Permanent Vacancies
Hourly Rate and Wage Grade: $42.72 - $46.81, TF0302
Shift Information: 35 hours per week, Monday to Friday
Affiliation: L79 Full-time
Number of Positions Open: 2
Posting Period: 22-MAR-2023 to 05-APR-2023
Location and Shift Information: Staff will occasionally be required to visit various Homelessness service sites throughout the City of Toronto, and may occasionally have to do so during early or late hours or on weekends.


Are you a projects-driven individual who can lead, promote and support change initiatives? Do you want to make a valuable contribution to housing and homelessness initiatives? If so, we invite you to apply to this exciting opportunity with the City of Toronto.


The Research Analyst 1 (RA1) supports the planning, analyzing and reporting of data related to housing and homelessness to inform service planning and policy development. The RA1 will also support data management processes and data collection tools to help staff have timely access to necessary data. Through data analysis on topics related to housing and homelessness service delivery, the role will make a positive impact on the City of Toronto\'s housing and homelessness initiatives using an actively anti-racist, trauma-informed, harm reduction and housing first approach. The successful incumbent(s) will support the Division and City in advancing priorities and outcomes in the Homelessness Solutions Service plan to improve the experience of Toronto residents in need, including Indigenous people, equity-deserving groups, renters, and people experiencing or at risk of homelessness.


There are two positions available; one with the Quality Assurance team and one with the Coordinated Access teams at the City of Toronto. Quality Assurance is responsible for ensuring service quality by maintaining and providing funder oversight for the implementation of the Toronto Shelter Standards, the 24-Hour Respite Site Standards and monitoring service provision and service user satisfaction. Coordinated Access to Housing and Supports (Coordinated Access) is a systems-level approach for addressing homelessness that provides a consistent way to assess, prioritize and connect people experiencing homelessness to City-funded housing and supports.


Major Responsibilities:

• Develops, administers and implements a wide range of quantitative and qualitative research methodologies and practices including survey and interview design. Develops, consolidates and integrates new and existing computer applications to store, retrieve, analyze and report data.
• Coordinates the preparation of legislative compliance and performance measurement data for a variety of reports, including reports for the Division, Committees and Council, other levels of government, community agencies and the general public.
• Conducts research on topics related to quality assurance and improvement, service standards, service user satisfaction and housing and homelessness services. This involves the collection and analysis of information from sources such as divisional databases, other divisions, other levels of government, and service providers using established social, economic and scientific research methods.
• Writes reports for internal and external stakeholders including senior management, service provider networks and divisional teams. Documents findings, supporting data, recommendations and theories. Prepares and co-ordinates briefs and summary reports, on subjects such as quality assurance, quality improvement, service user satisfaction, housing stability, legislative compliance, research information and implications of findings.
• Collects, analyzes, evaluates and interprets information/findings to develop recommendations for quality assessment and improvement, service user satisfaction and housing stability to existing Divisional projects, policies and services and in the development of theories, concepts and objectives for new Divisional projects, policies and services.
• Produces a range of reports by collecting, validating, and synthesizing data from range of sources to supporting divisional oversight of programs, meet stewardship obligations to funders, support compliance monitoring and enable strategic planning.
• Attends meetings and prepares and delivers presentations to internal and external stakeholders on quality assurance and improvement, service user satisfaction and housing stability services data, processes and results. Supports community partners to use the Division\'s reporting tools and systems and prepares and implements training materials.
• Assists with compliance reviews of community agencies and with survey implementation and interviewing of service recipients at city funded agencies.
• Provides research support on quality assurance, quality improvement, customer service Standards and a broad range of housing stability issues.
• Provides sound analytic and technical support to divisional staff with research issues and skills development.
• Provides research support to other divisions, Councillors, community agencies, task forces, committees and the public by locating and providing information requested.
• Maintains an electronic library of pertinent reference material, documents and research material for use and dissemination in the unit and division. Prepares summaries of material with implications/applicability to the unit and division.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Post-secondary degree or diploma in the area of social sciences or the equivalent combination of education and experience.

• Considerable experience in the application of a wide range of quantitative and qualitative research methodologies and practices including survey design, performance measurement and program evaluation.

• Considerable experience collecting, analysing and providing oral and written summaries of research findings, including data analysis.

• Experience developing reporting mechanisms and presenting data to a range of audiences to support performance monitoring, quality assurance and compliance.

• Experience with electronic data base management, Geographic Information System (GIS) software, Tableau and Microsoft Office Suite software (i.e. Access, Excel, Word and PowerPoint).

You must also have:

• Strong analytical and problem solving skills, in combination with the ability to perform duties under minimal supervision.
• Excellent organizational and research management skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Highly developed interpersonal, verbal and written communication skills to effectively work, and communicate, with a broad range of audiences, including senior management, staff and the public.
• Sound judgement in handling matters of a confidential and/or sensitive nature.
• Ability to prepare reports and statistics within tight deadlines.
• Ability to represent the Division in a variety of situations and give presentations in group settings.
• Ability to conduct operational/business analysis, including financial and cost-benefit analysis would be an asset.
• Ability to work effectively in a fast-paced, multi-disciplinary team environment.
• Knowledge of legislation and policies governing housing and social services
• Knowledge of SQL programming would be an asset.

Notes

• Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted.
• Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
• Work location reflects what is known at the time of posting.
• Information on preparing for City job competitions is available on the Job Opportunities website.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\xe2\x80\x99s commitment to employment equity.


Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City\xe2\x80\x99s Hiring Policies and Accommodation Process.