Job Description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You'll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you'd like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
Representant(e) des relations financieres a la clienteleDans ce role, vous etes responsable du soutien aux services de recouvrement et de service a la clientele pour les comptes clients de Wolseley Canada.
Quels sont les avantages pour vous :Heures d'ouverture normales du lundi au vendredi Avantages sociaux complets avec primes entierement payees par la Societe pour la trousse de base des le premier jour d'emploi Occasions de perfectionnement professionnel et de formation Programme d'assurance vie, d'invalidite et de bien-etre Programmes d'epargne-retraite, y compris un REER et un regime de retraite a cotisations determinees, avec une contribution de l'employeur pouvant atteindre 5,25 % Vacances et conges de maladie payes, et jour de conge a votre anniversaire de naissance! Programmes de primes qui comprennent des primes de rendement annuelles et un regime de participation aux benefices Rabais pour les employes sur les meilleures marques de produits de plomberie et de CVAC/R Remboursement des frais de scolarite pour les employes Programme de recommandations par les employes Remboursement des chaussures de securite

Ce que vous ferez:Resoudre les comptes en souffrance en percevant les paiements en retard Encourager et promouvoir notre site Web libre-service : Wolseley Express Traiter un volume eleve d'appels entrants de clients ayant des questions sur la facturation et les paiements Effectuer, suivre et documenter les activites de recouvrement Traiter et resoudre les demandes de renseignements des clients, du personnel des succursales, par telephone ou par courriel. Rechercher et resoudre les litiges dans le cadre des parametres de la politique Resoudre les problemes de facturation entrainant des retards de paiement et promouvoir la facturation electronique. Resoudre les divergences avec les clients, telles que les retro facturations d'escomptes, les litiges sur les conditions, les factures omises, les deductions non autorisees et les paiements mal appliques. Identifier et transmettre les comptes qui necessitent des actions de tiers ou des actions en justice. Rapprochement des comptes clients, le cas echeant Surveiller et gerer l'ecran " expedition en attente/affichage de notification" dans les limites autorisees.

Ce que vous apporterez:Minimum de 3 a 5 ans d'experience dans le domaine du credit/recouvrement ; antecedents prouves de succes en matiere de recouvrement. La designation CCP ou la poursuite de l'obtention de la designation CCP est un atout. Experience de travail dans un role de service a la clientele Excellentes aptitudes a la communication verbale et ecrite et a la negociation Capacite a travailler de facon autonome Experience de Microsoft Office de preference (Word, Excel et Outlook). Souci du detail et de la precision Capacite a faire preuve de jugement Capacite d'ecoute efficace Excellent sens de l'organisation, de la gestion du temps et des relations interpersonnelles
Chaque CV soumis est examine individuellement par notre equipe et conserve pendant 24 mois au cas ou une nouvelle occasion formidable correspondant a vos competences et a vos aptitudes s'offrirait.Veuillez noter que ce poste exige le resultat d'une verification satisfaisante du casier judiciaire. Un casier judiciaire en vertu du Code criminel et/ou un autre casier judiciaire federal ne signifie pas automatiquement que vous ne serez pas admissible au poste.
Customer Financial Relationship RepresentativeIn this role you are responsible for the collections and client services service support to Wolseley Canada's customer accounts.
What's in it for you:Regular business hours Monday to Friday Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting the first day of employment. Career development and training opportunities Life insurance, disability and wellness program Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution Paid vacation and sick time and day off on your birthday! Bonus programs that include annual performance and profit sharing Employee discounts on top brands of plumbing and HVAC/R products Education reimbursement for employees Employee referral program Safety shoe reimbursement

What you will do:Resolving delinquent accounts by collecting overdue payments Encourage and promote our self-service website: Wolseley Express Handling high-volume inbound calls from customers with invoicing and payment inquiries Perform, track, and documents collections activities Handle and resolve inquiries from customers, branch staff, etc. through phone and/or email Research and solve disputes within policy parameters Resolve invoicing issues causing payment delays, and promote electronic invoicing Resolve customer discrepancies such as: cash discount charge-backs, terms disputes, skipped invoices, unauthorized deductions and misapplied payments Identify and escalate accounts that require third party or legal actions Reconciliation of client accounts as required Monitor and manage "shipment on hold/notification display" screen within authorized limits

What you will bring:Minimum of 3-5 years of Credit/Collections experience; proven track record of prior collections success CCP designation or in pursuit of obtaining CCP designation is an asset Experience working in a customer service role Strong verbal and written communication and negotiation skills Professional and courteous demeanor Ability to work independently Microsoft Office experience preferred (i.e. - Word, Excel, and Outlook) Attention to detail and accuracy Ability to exercise judgment Effective listening skills Excellent organizational, time management and interpersonal skills
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.