Job Description

How will you CONTRIBUTE and GROW?The main purpose of this position is to work in an industrial welding and gas industry, responding to all customer inquiries as the first point of contact via telephone, email and EDI systems. In addition to excellent customer service skills, the incumbent must be able to demonstrate strong administrative and communication skills in a fast-paced environment.Incumbents must have experience in an industrial environment and be able to answer customers' questions about welding needs. They must be able to prioritize and manage their time well.Key job responsibilities:- Receive and process customer orders (by phone, email, fax, website, etc.). Actively listen to customers to respond to all their requests and satisfy their needs;
- Propose alternative, complementary or new products and evaluate new applications or opportunities to increase customer satisfaction and sales;
- Monitor order status and ensure delivery deadlines are met; - Ensure after-sales follow-up with customers;
- Work closely with sales, logistics, procurement and administration to ensure customer satisfaction and adequate cylinder replenishment;
- Provide administrative support to account managers;
- Work with team and cross-functional teams to continuously improve work processes.Are you a MATCH?Skills and profile- High school diploma combined with 2 years of call center or customer service experience- Prior knowledge of industrial experience in welding- Computer literate- In-depth knowledge of Oracle, SaleForce and Google would be considered an asset.- Experience in customer service is essential- Excellent communication and interpersonal skills- Excellent customer service- Priority and time management are a must.Our Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide