Job Description

Wexe2x80x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whatxe2x80x99s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat Youxe2x80x99ll Be DoingAs a member of the Investor Services Inc (ISI) team, youxe2x80x99ll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel. As a Bilingual Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each clientxe2x80x99s needs and provide a timely resolution. Investor Service Inc is a non-advice group, you will not be able to provide clients recommendations or advice on products or investments. You will work in a fast-paced environment where you will make a meaningful difference in our clientsxe2x80x99 lives. The role demonstrates solid written, verbal, and interpersonal skills to refer clients to related client relations and service groups or escalate to management The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs.The expected start date will be in January 2025.Youxe2x80x99ll begin your frontline client service journey with an industry-leading paid training program. Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients xe2x80x93 we know therexe2x80x99s a learning curve and wexe2x80x99re here to help. Youxe2x80x99ll initially participate in approximately 4 weeks onsite training in downtown Montreal with a mix of in-class learning and on-the-job application - from Monday to Friday, 9:00 a.m. to 5:00 p.m. ESTA quick note on your availability xe2x80x93 our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm. Wexe2x80x99d like for you to be flexible between these hours.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How Youxe2x80x99ll SucceedClient Engagement - Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.Problem Solving - Listen, ask questions, and put yourself in the clientxe2x80x99s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions.Product Knowledge - Deeply understand the lSI products and Investorxe2x80x99s Edge platform to ensure clients receive exceptional support.Efficiency - Understand that the clientxe2x80x99s time is valuable and effectively complete client requests. Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems.Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.Who You AreYou put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.Youxe2x80x99re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.You love to learn. Youxe2x80x99re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.Youxe2x80x99re goal oriented. Youxe2x80x99re motivated by accomplishing your goals and delivering your best to make a difference.You engage with your heart and mind. You care about people, and you understand different perspectives. You listen and learn from the experience of others.Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.You're fluent in French and English to support business operations outside of Quebec, Canada.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.*Subject to program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitWe may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Expected End Date 2025-07-12Job Location Montreal-1155 Rene LevesqueEmployment Type Temporary (Fixed Term)Weekly Hours 37.5Skills Account Administration, Call Center, Client Service, Communication, Customer Experience (CX), Inbound Calls, Investment Funds, Investments, Work Collaboratively

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