Job Description

Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Reprxc3xa9sentant bilingue de l'expxc3xa9rience client - xc3x80 distance Ontario - xc3x80 distance Quxc3xa9bec - xc3x80 distance Colombie-Britannique - xc3x80 distance Alberta - xc3x80 distance Saskatchewan - xc3x80 distance Manitoba - xc3x80 distance Nouvelle-xc3x89cosse
Description de l'emploi:
Rxc3xa9sumxc3xa9 de la position
Ce poste interagira avec les clients externes, par courrier xc3xa9lectronique et par txc3xa9lxc3xa9phone, pour fournir un niveau supxc3xa9rieur de service client. Ce poste travaillera xc3xa9galement en xc3xa9troite collaboration avec divers dxc3xa9partements internes, notamment les ventes, les opxc3xa9rations, le marketing, l'informatique et les finances, pour offrir une expxc3xa9rience client positive tout en atteignant nos objectifs d'entreprise.
Que vas tu faire:
Communiquer directement avec les clients par txc3xa9lxc3xa9phone ou par courrier xc3xa9lectronique pour identifier et rxc3xa9soudre une grande varixc3xa9txc3xa9 de problxc3xa8mes et de demandes concernant la disponibilitxc3xa9 des produits, l'exxc3xa9cution des commandes, les commandes modifixc3xa9es, les programmes, les prix et les politiques.
Appliquer la connaissance des produits des applications rxc3xa9sidentielles pour fournir un dxc3xa9pannage approfondi et complet au txc3xa9lxc3xa9phone et par courrier xc3xa9lectronique.
Enquxc3xaater, documenter et administrer les programmes de garantie des produits, y compris les crxc3xa9dits, les remplacements et les autorisations de retour de matxc3xa9riel.
Saisir et modifier les commandes des clients dans le systxc3xa8me d'exploitation de l'entreprise de manixc3xa8re prxc3xa9cise et en temps opportun.
Conseiller sur l'application et la fonctionnalitxc3xa9 de base du produit.
Travailler avec les dxc3xa9partements internes pour la rxc3xa9solution des problxc3xa8mes des clients.
Documenter les interactions clients dans l'application CRM.
Respecter tous les accords de niveau de service dans le but de fournir une expxc3xa9rience client positive.
Adhxc3xa9rer xc3xa0 toutes les politiques et procxc3xa9dures d'Allegion Canada Inc., y compris la santxc3xa9 et la sxc3xa9curitxc3xa9.
Ce dont vous avez besoin pour rxc3xa9ussir :
Connaissances, compxc3xa9tences et aptitudes
Capacitxc3xa9 xc3xa0 communiquer de manixc3xa8re professionnelle, positive et courtoise avec tous les niveaux de clients et d'employxc3xa9s.
Comprendre les besoins et les attentes fondamentaux des clients pour fournir des solutions rapides et efficaces aux demandes.
Motivxc3xa9 et capable de gxc3xa9rer son temps et ses prioritxc3xa9s pour accomplir plusieurs txc3xa2ches dans un dxc3xa9lai spxc3xa9cifixc3xa9.
Excellentes compxc3xa9tences en communication xc3xa9crite et verbale avec la capacitxc3xa9 d'appliquer des techniques de rxc3xa9solution de problxc3xa8mes.
Le bilinguisme (franxc3xa7ais/anglais) est prxc3xa9fxc3xa9rxc3xa9
Connaissance de Microsoft Office et du systxc3xa8me d'exploitation manufacturier (AS400).
xc3x89ducation
xc3x89ducation postsecondaire prxc3xa9fxc3xa9rxc3xa9e
Expxc3xa9rience
Minimum de 2 xc3xa0 3 ans de service xc3xa0 la clientxc3xa8le connexe requis et expxc3xa9rience dans l'industrie prxc3xa9fxc3xa9rxc3xa9e.
Une expxc3xa9rience en centre d'appels est prxc3xa9fxc3xa9rable.
Une expxc3xa9rience en fabrication/distribution est un atout
Pourquoi travailler pour nous ?
Allegion est un endroit idxc3xa9al pour dxc3xa9velopper votre carrixc3xa8re si :
Vous recherchez une opportunitxc3xa9 enrichissante qui vous permet de vxc3xa9ritablement aider les autres. Avec des milliers demployxc3xa9s et de clients xc3xa0 travers le monde, il existe de nombreuses possibilitxc3xa9s davoir un impact. Comme le disent nos valeurs, xc2xab c'est votre affaire, courez avec xc2xbb.
Vous recherchez une entreprise qui investira dans votre dxc3xa9veloppement professionnel. xc3x80 mesure que nous grandissons, nous voulons que vous grandissiez avec nous.
Vous voulez une culture qui favorise l'xc3xa9quilibre travail-vie personnelle. Nos employxc3xa9s bxc3xa9nxc3xa9ficient de gxc3xa9nxc3xa9reux congxc3xa9s payxc3xa9s, car chez Allegion, nous reconnaissons que vous avez une vie bien remplie en dehors du travail !
Ce que vous obtiendrez de nous :
Un engagement envers la diversitxc3xa9, l'inclusion et l'appartenance : faire la diffxc3xa9rence et diriger avec un objectif
Environnement d'xc3xa9quipe xc3xa0 haute xc3xa9nergie, influent et collaboratif
Possibilitxc3xa9s d'exploiter vos atouts uniques grxc3xa2ce aux tests et au coaching Clifton Strengths.
Plans de dxc3xa9veloppement individuels personnalisxc3xa9s et cartes de croissance pour vous aider xc3xa0 libxc3xa9rer votre plein potentiel et votre graphique de carrixc3xa8re avec Allegion.
Salaire de base compxc3xa9titif
Couverture d'assurance maladie, dentaire et autre, pour vous aider xc3xa0 xc2xab xc3xaatre en sxc3xa9curitxc3xa9 et en bonne santxc3xa9 xc2xbb
Remboursement des frais de scolaritxc3xa9
Rabais pour les employxc3xa9s
Implication communautaire et opportunitxc3xa9s de redonner afin que vous puissiez xc2xab servir les autres, pas vous-mxc3xaame xc2xbb
Postuler aujourd'hui!
Rejoignez notre xc3xa9quipe dexperts dxc3xa8s aujourdhui et aidez-nous xc3xa0 faire du monde de demain un endroit plus sxc3xbbr !
Vous ne savez pas si votre expxc3xa9rience correspond parfaitement au rxc3xb4le ? Des xc3xa9tudes ont montrxc3xa9 que certaines personnes sont moins susceptibles de postuler xc3xa0 un emploi xc3xa0 moins qu'elles ne satisfassent xc3xa0 toutes les qualifications et xc3xa0 toutes les qualifications prxc3xa9fxc3xa9rxc3xa9es d'une offre d'emploi. Chez Allegion, nous nous engageons xc3xa0 crxc3xa9er un lieu de travail diversifixc3xa9, inclusif et authentique. Donc, si ce poste vous enthousiasme mais que votre expxc3xa9rience passxc3xa9e ne correspond pas parfaitement xc3xa0 tous les xc3xa9lxc3xa9ments de la description de poste, nous vous encourageons quand mxc3xaame xc3xa0 postuler. Vous xc3xaates peut-xc3xaatre le bon candidat pour ce poste.
Bilingual Customer Experience Representative-Remote Ontario-Remote Quebec-Remote British Columbia-Remote Alberta-Remote Saskatchewan-Remote Manitoba-Remote Nova Scotia
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Position Summary
This position will interact with external customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.
What You Will Do:
Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing, and policies.
Apply product knowledge of residential applications to provide thorough and comprehensive troubleshooting while on the phone and through email.
Investigate, document, and administer product warranty programs including credits, replacements and return material authorizations.
Enter and modify customer orders in the business operating system in an accurate and timely manner.
Advise on basic product application and functionality.
Work with internal departments for resolution of customer issues.
Document customer interactions in CRM application.
Meet all service level agreements in an effort to provide a positive customer experience.
Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.
What You Need to Succeed:
Knowledge, Skills and Abilities
Ability to communicate in a professional, positive, courteous manner with all levels of customers and employees.
Understand basic customer needs and expectations to provide prompt and effective resolutions to requests.
Self-motivated with ability to manage time and priorities to complete multiple tasks within a specified timeframe.
Excellent written and verbal communications skills with the ability to apply problem solving techniques.
Bilingual (French/English) is preferred.
Knowledge of Microsoft Office and manufacturing operating system (AS400).
Education
Post-Secondary Education preferred
Experience
Minimum 2-3 years related customer service required and industry experience preferred.
Call Center experience is preferred.
Manufacturing/distribution experience is an asset.
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, theres plenty of room to make an impact. As our values state, this is your business, run with it.
Youre looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What Youll Get from Us:
A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose
High energy, influential, cross collaborative team environment
Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
Competitive base salary
Health, dental and other insurance coverage, helping you "be safe, be healthy"
Tuition Reimbursement
Employee Discounts
Community involvement and opportunities to give back so you can "serve others, not yourself"
Apply Today!
Join our team of experts today and help us make tomorrows world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if youre excited about this role but your past experience doesnt align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
#LI-TB1
#LI-Remote
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because were required to, but because its the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please .
xc2xa9 Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an