The Company
The Jim Pattison Group is the second largest privately held company in Canada with over 59,000 employees worldwide; operating many companies in a diverse set of industries. VISA Rentals and Leasing Inc is a division of Jim Pattison Lease and The Jim Pattison Group.
VISA Rentals and Leasing has been serving communities in Alberta and Northern British Columbia for over 40 years. With locations across both provinces, VISA Rentals and Leasing provides turn-key vehicle rentals to customers, with a focus on long term commercial and government projects.
About VISA Rentals and Leasing: https://www.visatrucksonline.com/
About Jim Pattison Lease: http://www.jimpattisonlease.com/about/
About the Jim Pattison Group: https://www.jimpattison.com/about/our-story/
Are you interested in building your career with a reputable, leading vehicle rentals company that is continually growing?
VISA Rentals and Leasing is seeking a highly motivated individual for the unique opportunity of building your personal career with a stable organization that is continually growing.
The Opportunity
The Rental Agent will be a key contributor and responsible for supporting operations at the Calgary rental location. This position will be based in the VISA Rentals and Leasing Calgary branch or at one of our satellite rental provider locations in Calgary.
Position Attributes & Responsibilities
This role is vital to our success as we move forward towards becoming the Best in Class service provider in our target market. This is a customer facing and field support position whereby the individual in this role must possess the following attributes:
Post secondary education (strongly preferred)
Excellent communication and customer service skills
Strong organizational skills
Strong problem solving and decision-making skills
Marketing experience an asset
Proficient computer skills including Microsoft office (TSD Rental Software experience an asset)
Proficiency in English
Prior rental experience (preferred)
Valid provincial driver license (required)
Position Summary
Reporting to the Director, Rental Operations, you will have a multifaceted role within your job function. As the Rental Agent, you will have direct accountability for branch operations including day to day tasks such as:
Managing rental cycle (reservations, rental agreements, check-outs, check-ins, etc.)
Liaise with management and operations personnel as required
Act as primary branch contact for internal communications and inter-branch rentals
Front-line customer support
Answering the branch phone and emails
Responding to customer inquiries
Supporting customers with breakdowns and roadside assistance
Collecting customer information and payment
Front desk support as needed
Initiating and monitoring Work Orders for vehicle mechanical checks, cleaning, repairs and delivery
Ensuring vehicle management system (TSD) information is up to date
Organizing vehicle transfers with 3rd party carriers and drivers
Operating vehicles for transfers within the city as required
Conducting rental promotions and online marketing
Other administrative and operational tasks as required
This is a salaried position with hours of operation Monday to Friday 9am to 5pm.
How to Apply
If this opportunity is of interest to you, please send your resume and brief cover letter via Indeed
Candidates must have a valid driver's license and be eligible to work in Canada. We thank everyone for their interest, however, only those qualified and considered for an interview will be contacted at this time.
Job Type: Full-time
Work Location: In person
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