Job Description

About Kefi Wellness Centre

Kefi Wellness Centre is a multidisciplinary clinic committed to providing evidence-based, patient-centred care. We partner with our patients to promote proactive, preventative approaches that lead to a higher quality of life. Join us in a warm, dynamic environment where your contributions help shape exceptional patient experiences.

Job Opportunity: Receptionist

We are seeking an experienced, energetic, and detail-oriented Receptionist to be the welcoming face of our clinic. In this role, you will manage front desk operations, interact with patients, handle communications, and support administrative tasks to ensure a seamless patient journey. Your responsibilities will include greeting visitors, managing phone and email inquiries, scheduling appointments, processing payments, handling insurance billing, and maintaining accurate records.

Key Responsibilities:

Patient Interaction:

Greet patients and visitors warmly, ensuring a positive and professional first impression. Assist patients with intake forms and registration, ensuring accuracy and efficiency.

Communication & Scheduling:

Answer inbound telephone calls and emails promptly and professionally. Coordinate and manage patient appointments using our electronic medical records system.

Administrative Support:

Process payments at the time of service and follow up on outstanding balances. Handle clinic billing, direct insurance billing, and manage accounts receivable. Perform daily laundry and other administrative tasks as assigned by the Clinic Manager.

Additional Responsibilities:

Identify opportunities to promote additional clinic services or products that enhance patient care.

Schedule:

Monday:

9:00 am - 1:00 pm

Wednesday:

3:00 pm - 9:00 pm

Thursday:

3:00 pm - 9:00 pm

Friday:

4:00 pm - 9:00 pm

Qualifications:

Communication & Interpersonal Skills:

Strong verbal and written communication skills with a professional phone manner. Ability to build effective relationships with patients and colleagues.

Organizational & Decision-Making Skills:

Excellent organizational abilities, managing multiple tasks efficiently in a busy environment. Strong decision-making skills, able to assess situations and implement solutions quickly.

Adaptability & Problem-Solving:

Calm under pressure, with the flexibility to adjust to changing clinic needs. A proactive self-starter who works well both independently and as part of a team.

Technical Skills:

Experience with clinic management software and insurance billing (Jane App and Outlook experience is a plus). Strong computer skills.

Preferred Assets:

Prior experience working in a healthcare clinic. Experience in customer service. Experience in electronic medical record (EMR) systems.

Experience Requirements:

At least 1 year of receptionist experience (required). Previous clinic experience is preferred but not mandatory.
Join our team at Kefi Wellness Centre and make a meaningful impact by contributing to our patient-centered approach. If you're detail-oriented, have a positive attitude, and thrive in a dynamic healthcare setting, we invite you to apply!

Job Type: Part-time

Pay: $17.70-$18.70 per hour

Work Location: In person