Job Description

Are you compassionate, organized, and health care-minded? Do you have a pleasant phone manner and a heart for helping seniors live safely and comfortably at home?

Home Instead is looking for a

Recruitment & Engagement Coordinator

-- a unique, blended role that combines administrative and recruitment duties with responsibilities rooted in health care support for our clients and their families.

We offer professional on-going training, and the rewarding opportunity to positively impact the lives of aging adults in our community.

Primary Responsibilities:

Answer employment and service inquiries in a friendly, professional, and knowledgeable manner. Assist with the recruitment and hiring process for new Care Professionals -- fielding inquiries, screening applicants, conducting interviews, and completing employment checks. Support health care-related scheduling needs by introducing Care Professionals to clients and assisting with client care coordination as needed. Maintain accurate client care records and Care Professional files in the operating system. Check in frequently with applicant leads and move candidates efficiently through the hiring and onboarding process. Participate in on-call rotations, responding to client care and scheduling needs after hours. Conduct client and Care Professional introductions, ensuring both health care and personal support needs are understood and met. Schedule and facilitate Care Professional orientation and on-going health care-related training in accordance with

Home Instead Standards and industry best practices

.

Administrative & Health Care Support Duties:

Respond promptly and compassionately to client service inquiries, understanding their health care needs and preferences. Create and maintain employment records and health care-related documentation as required. Monitor and log all client and Care Professional activities, documenting relevant health care updates and concerns. Assist with care plan coordination, ensuring Care Professionals are trained and informed to safely provide services in accordance with client care needs. Evaluate, update, and deliver training material on topics including personal care, dementia support, safety procedures, and palliative care. Demonstrate open and effective communication with the franchise owner, team members, Care Professionals, clients, and their families.

Education & Experience Requirements:

High school graduation or equivalent.

HCA (Health Care Assistant) certification or equivalent health care knowledge/experience considered a strong asset.

Minimum of one year of experience in recruitment, HR, scheduling, or health care support preferred.

Knowledge, Skills & Abilities:

Understanding of health care principles, senior care, and personal support work. Demonstrated knowledge of or experience in the senior care or health care industry. Strong organizational, communication, and interpersonal skills. Ability to maintain confidentiality, exercise sound judgment, and work effectively under pressure. Proficient in Microsoft Office (Excel, Word, PowerPoint) and comfortable learning new systems. Professional appearance, demeanor, and excellent phone manner. Team-oriented, adaptable, and compassionate -- with a genuine desire to enhance the quality of life for aging adults.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter outlining their availability, relevant health care experience, and interest in the position to

applynow3053@homeinstead.com

. Please include

"REC"

in the subject line.

We look forward to hearing from you!

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress Flexible schedule Paid time off
Schedule:

8 hour shift Day shift Monday to Friday On call Overtime Weekends as needed
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Expected start date: 2025-07-21