Job Description

client experience specialist.

The Wellness Hub is a unique health and wellness clinic in Stoney Creek, that has created a collective of health care practitioners focusing on family, women's and paediatric health. we are looking for a talented client experience coordinator to join our team of chiropractors, physiotherapists, massage therapists, naturopaths, physiotherapists, manual osteopathic practitioners and lactation consultants.

you are

a multi-tasker

people person with strong communication skills

collaborate and work with like-minded team members

strong organizational skills

foster a positive, warm and welcoming environment for clients and families prior, during and after treatment sessions

2+ years of experiencing working in customer service

resourceful, adaptable, hardworking individual that thrives in fast-paced, collaborative work environments

experience in an administrative role [health industry] an asset

excellent written and verbal communication skills

love working with families and children

you will

deliver expectational experience through a client's journey from booking an appointment, greeting as they enter the clinic to receiving payment

create a welcoming, warm and supportive environment for all clients

interact positively with clients before, during and after their treatment sessions

support new and existing clients through booking appointments, completing, intake forms, taking payment and booking follow up appointments through an online booking system

ensure all paperwork is signed, complete, accurate and organized

build report with patients through strong communication skills

answer phone calls, respond to voice messages and emails in a timely manner.

answer patient related questions regarding health care services offered

manage a busy schedule, organizing appointments for all practitioners

work with practitioners to create lead opportunities and growth within the clinic

adhere to opening, midday and closing procedures

ensure cleanliness and overall upkeep of clinic fixtures, equipment, including regular laundering of sheets and garbage disposal

replenish supplies and track inventory

invoice management and complete all cash-reconciliation and reporting processes

follow up with new and existing patients and provide reminder calls when requested

complete internal administrative work

participate in professional development and workshop training

benefits

competitive compensation

mentorship and support

leadership opportunities

culture that fosters both personal and professional growth

company events

part time [can lead into a full time posiiton]

Schedule: Full time hours Monday To Friday and Saturdays

Follow us @thewellnesshubco

Learn more www.thewellnesshub.co

Job Type: Full-time

Benefits:

Casual dress On-site parking
Application question(s):

Are you able to travel/commute into work? Are you available to work during the week [mornings, afternoon & evenings] and occasional Saturdays?
Education:

Secondary School (required)
Experience:

receptionist: 1 year (required)
Work Location: In person