Job Description

Are you a dynamic, customer-focused individual with a passion for sales and exceptional client service? The Bagga Team is looking for a Real Estate Client Care Coordinator to join our fast-paced, target-driven office. This role offers the perfect opportunity for someone who thrives in a high-energy environment and loves engaging with clients to ensure their real estate needs are met.



As a Client Care Coordinator, you will be the main point of contact for clients throughout their journey, managing relationships, addressing inquiries, and ensuring a seamless and exceptional experience from start to finish. Your organizational skills will be key in assisting with scheduling appointments, maintaining communication with clients, and supporting agents with essential paperwork and documentation. You'll also contribute to the development of new processes and protocols aimed at streamlining operations and enhancing the client experience.

Compensation:
$30,000 - $60,000

Responsibilities: Responsibilities of a Real Estate Client Care Coordinator

Client Relationship Management


? Build and maintain strong relationships with a diverse range of clients, including buyers, sellers, landlords, and tenants .


? Proactively understand client needs, preferences, and timelines , ensuring a personalized and seamless experience.


? Provide exceptional customer service by anticipating client concerns and delivering proactive solutions.

Primary Point of Contact


? Serve as the main liaison for clients, ensuring prompt and professional responses to inquiries.


? Keep clients informed with regular updates on listings, transactions, and market activity .


? Address and resolve any client concerns or questions , ensuring smooth communication and satisfaction.

Market Knowledge & Client Advisory


? Stay updated on local real estate market trends, property values, and recent sales data to provide valuable insights to clients.


? Assist clients in understanding market conditions and making informed real estate decisions.


? Work closely with agents to ensure accurate market data and strategic pricing recommendations for listings.

Client Database & Record Management


? Maintain and organize detailed client records , including contact information, property details, transaction history, and essential documents .


? Ensure accurate data entry and up-to-date records in Follow Up Boss CRM, Paragon (Edmonton MLS), and Google applications .


? Oversee document management and compliance , ensuring smooth transactions and proper record-keeping.

Efficiency in a Fast-Paced Environment


? Effectively manage multiple tasks and deadlines in a high-volume real estate environment.


? Adapt quickly to changing priorities while maintaining efficiency and accuracy.


? Work collaboratively with agents and administrative staff to ensure seamless transactions and smooth team operations.


This role is critical in keeping our real estate team running efficiently while ensuring that every client receives top-tier service. If you are organized, detail-oriented, and passionate about real estate , this is the perfect opportunity to thrive in a dynamic and fast-paced environment !

Qualifications: Qualifications & Skills for Real Estate Client Care Coordinator

Education & Certification


? High school diploma or equivalent required ; additional education or certification in real estate, business administration, or a related field is a plus.

Communication & Client Relations


? Exceptional verbal and written communication skills to effectively engage with clients, agents, lenders, and industry professionals.


? Strong follow-up abilities to ensure seamless client interactions and long-term relationship management.


? Ability to handle client inquiries professionally , ensuring timely and accurate responses throughout the transaction process.

Real Estate Knowledge & Closing Procedures


? Solid understanding of real estate laws, regulations, and closing procedures , ensuring transactions are handled efficiently and in compliance with industry standards.


? Experience coordinating real estate transactions, managing contracts, listings, and paperwork to facilitate smooth closings.

CRM & Database Management


? Advanced proficiency in Follow Up Boss CRM and Paragon (Edmonton MLS system) for efficient lead tracking, client interactions, and transaction management.


? Experience managing large databases (5,000+ clients) while maintaining accuracy, organization, and seamless workflow integration.


? Strong ability to analyze and interpret data within CRM systems , ensuring lead follow-ups and client engagement strategies are optimized.

Team Coordination & Leadership


? Proven ability to manage and coordinate a team of 20+ individuals , ensuring alignment with business objectives and operational deadlines.


? Ability to delegate tasks effectively , providing guidance and support to ensure high performance and efficiency within the team.

Technology & Tools


? Proficiency in Google Workspace applications (Gmail, Google Drive, Docs, Sheets, Calendar, etc.) for collaboration and document management.


? Experience using real estate transaction software, document management systems, and communication platforms to streamline daily operations.


? Ability to troubleshoot and adapt to new technology to enhance efficiency and improve workflow processes.

Adaptability & Problem-Solving


? Thrives in a fast-paced, high-pressure real estate environment , demonstrating the ability to adapt to changing priorities and client demands quickly.


? Strong problem-solving skills , with the ability to proactively identify and resolve issues to ensure a seamless client experience.

Professionalism & Customer Service Excellence


? Commitment to professionalism, integrity, and confidentiality when handling client information and transactions.


? Customer service-oriented mindset , ensuring clients receive exceptional support and a positive real estate experience from start to finish.


? Ability to anticipate client needs and provide proactive solutions , reinforcing trust and long-term relationships.


If you're passionate about client care, organization, and making real estate transactions seamless , this role is perfect for you!

About Company

Welcome to The Bagga Team with Royal LePage Magna. At The Bagga Team, we're more than just real estate professionals; we're your partners in Edmonton's real estate market.


Empowering Your Potential: We focus on success with tailored training, mentorship, and cutting-edge resources, aiming for excellence in real estate.


Pioneering Innovation: In an ever-changing market, we lead with innovative strategies and forward-thinking, providing unmatched exposure and learning experiences.


Your success is our priority. We're dedicated to your personal and professional growth.


Rewards & Recognition: We celebrate achievements with competitive rewards, bonuses, and recognition for your hard work.


Shape Your Real Estate Future. Ready for the next step? Join The Bagga Team for a brighter real estate future. Discover more at https://www.manibagga.com.