Job Description

Description de poste en anglais a suivre / English job description below

Redacteur(e) II - Sinistres Biens Entreprise

Le role que jouent le redacteur(e) sinistres Biens entreprise est fondamental au succes continu d'AIG et a la position de chef de file qu'occupe la Compagnie sur le marche de l'assurance. AIG continue d'ouvrir la voie en elaborant des solutions d'assurance qui repondent aux risques des entreprises et s'inscrivent dans une longue tradition en matiere d'innovation, ainsi qu'en commercialisant des solutions d'assurance revolutionnaires pour notre monde en evolution constante.

Comment vous creerez un impact

Gerer les demandes d'indemnisation nouvelles et existantes d'assurance Biens entreprise, y compris assurance Marine et Energie. Evaluer la protection, les reserves, mener des enquetes apres sinistre detaille et consigner les resultats au dossier de facon adequate. Demontrer une aptitude a communiquer efficacement, verbalement et par ecrit, avec les clients, les courtiers, les souscripteurs et tous les partenaires commerciaux. Faire preuve d'un engagement envers le service a la clientele en repondant rapidement aux appels, aux courriels et aux lettres. Traiter les demandes d'indemnisation conformement aux pratiques exemplaires d'entreprise, aux lignes directrices en matiere de traitement des demandes d'indemnisation, ainsi qu'assurer le respect rigoureux de toutes les exigences en matiere de conformite et de reglementation. Etre en mesure de prendre des decisions et de travailler de facon autonome dans le cadre de ses pouvoirs, et de contribuer efficacement a l'equipe. Assigner le dossier a un conseiller juridique et le consulter au sujet des demandes d'indemnisation necessitant le depot d'un acte introductif d'instance, se conformer aux lignes directrices en matiere de litiges et participer au processus de mediation, le cas echeant.

Ce qu'il vous faut pour reussir

Posseder au minimum deux (2) ans d'experience dans le domaine du reglement de sinistres d'assurance Biens. Faire preuve d'une excellente aptitude a la communication orale et ecrite. Etre axe sur la satisfaction de la clientele et faire preuve d'engagement a cet egard. Posseder des competences organisationnelles averees, etre capable de gerer et de prioriser la charge de travail et la gestion d'un journal. Posseder des aptitudes exceptionnelles a la resolution de problemes et a la prise de decisions, et etre capable de travailler de facon autonome sur des questions relevant des pouvoirs qui lui sont conferes. Certificat d'expert en sinistres (5A) obligatoire ; Etre parfaitement bilingue (anglais et francais), est un atout. Le candidat retenu doit etre en mesure de voyager, au besoin. (5 %)

Etes?vous pret a faire passer votre carriere au niveau superieur? Nous serions ravis d'avoir de vos nouvelles.


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Bilingual Claims Analyst Level II, Commercial Property

Join us as a Claims Analyst to make more of your specialist expertise and experience.


At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Analyst II, Commercial Property to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Manage new and existing Commercial Property claims including Marine and Energy claims. Evaluate coverage, reserves, perform detailed claim investigations, and document the file appropriately. Ability to communicate effectively verbally and in writing with customers, brokers, underwriting and all business partners. Demonstrate customer service commitment by timely response to calls, emails, and letters. Handle claims in accordance with established corporate best practices, claim handling guidelines, as well as strict adherence to all compliance and regulatory requirements. Ability to make decisions and work independently within assigned authority and contribute effectively to the team. Assign and confer with legal counsel on claims requiring litigation, adhere to litigation guidelines, and attend mediations as required.

What you'll need to succeed

Minimum 2 years of experience adjusting Property claims Excellent oral and written communication skills. Demonstrated focus and commitment to customer satisfaction. Demonstrated organizational skills; the ability to manage and prioritize workload and diary management Outstanding problem solving and decision-making skills and the ability to work independently on matters within granted authority AMF Adjuster's License (5A) if based in Quebec Fluency in English/French is considered an asset Must have the ability to travel as needed (5%)

Ready to step up to new challenges? We would love to hear from you.

French

Les bureaux d'AIG sont situes partout dans le monde, tout comme notre clientele qui est egalement internationale. Nous devons etre en mesure de fournir nos services autant en anglais qu'en francais, et la maitrise des deux langues est donc exigee, notamment en raison de la nature de nos services et de la necessite de communiquer frequemment avec des collegues d'autres provinces ou pays et de servir les clients dans les deux langues.

English

AIG has offices around the world. Our client base is also international. We must be able to provide our services in both English and French. Proficiency in both languages is required, namely due to the nature of our services and the need to communicate frequently with colleagues in other provinces or countries and to serve clients in both languages.

AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG's commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.


#LI-NT1


#claims #claimsanalyst #insurance #claimsexaminer #claimsproperty #propertyclaims


At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security--as well as your professional development--to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us -- across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.


Functional Area:


CL - Claims
AIG Insurance Company of Canada