Job Description

Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers. Our services include LTL, T/L, Courier Services, and Third-Party Logistics/ Brokerage which provide the convenience of one-stop shipping.

Midland Transport is looking for a motivated individual to work as a Rate Agent Representative based out of our Head Office Location in Dieppe, NB.

We are looking for someone detail-oriented with the ambition to go above and beyond to provide exceptional customer service to our customers.

Qualifications:

• You have minimum High school Diploma
• You have a minimum 2 years of customer service experience preferably in a call center environment
• You fluent in both official languages English and French
• You have excellent communication skills with strong attention to details
• You can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the customer at the same time
• You are strong Microsoft Suite user
• You are able to troubleshoot problems and follow through to resolution
• You have proficient mathematical aptitude

Key Responsibilities:

• Provide accurate spot rate quotes for Courier and Transport Services through inbound calls and emails
• Follow-up with existing customers who require assistance in understanding their rate agreements
• Support booking orders for domestic and International LTL, TL, and Courier shipments
• Communicate with Sales and Pricing Department
• Actively support other team members
• Take ownership of your daily tasks and performance

What we offer:

• Competitive wage
• Direct support for your training and development goals
• A flexible medical, dental, and vision plan, with an enhanced focus on mental health and wellness
• Ability to save for your future with our company matching RRSP program
• 15-week maternity leave top-up program
• 3 weeks\' paid vacation
• Growth and progression opportunities within Midland Transport and the larger network of the JD Irving group of companies
• 24/7 onsite gym

To Apply for this Career Opportunity:

Please apply online.

Interviews will be conducted as candidates apply.

We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

To learn more about our products and services, click

Midland Transport Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Additional Information

• Posting Date: Dec 1, 2023

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Disclaimer

Please be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.

J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contact .

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Midland Transport

\xee\x9c\xa4 Dieppe, New Brunswick, Canada

\xf0\x9f\x93\x81 Customer Service & Contact Center Operations

Requisition #: 23006340

\xc2\xa9 J.D. Irving, Limited. All rights reserved. \xe2\x84\xa2 is a trademark of Irving Licensing Inc., used under licence.

An outstanding team dedicated to providing the best in products and service.

J.D. Irving