Job Description

Position: Part-Time -Remote Customer Service Representative (Weekend Night Shift)
Location: 100% Remote
Salary: $25 per hour
Schedule: 20 hours per week (Friday 12am to 8pm, Saturday 8pm to 8am)Are you a night owl with excellent communication skills? We're looking for dedicated and enthusiastic individuals with customer service or call center experience to join our team! This is a fully remote position, offering the flexibility to work from home during night shifts.Our client is hiring quickly a Customer Service/Call Center Agent Representative to join their team working remotely from your own home.What We Offer:- 2 personal/sick days per year
- Weekly pay deposited directly in your bank account
- 4% accumulated amount deposited into a separate account for own personal usage
- Remote Work: Enjoy the comfort of working from home.
- Night Shift: Ideal for those who thrive during late hours.
- Competitive Pay: We value your time and commitment.
- Supportive Team Environment: Work with a collaborative and encouraging team.Are you:- Strong command of French
- Previous customer service or call center experience.
- Strong communication and problem-solving skills.
- Availability to work night shifts.
- Access to a reliable internet connection and a quiet workspace.
- A positive attitude and eagerness to help customers.Other Language Requirements: English
- Level of Proficiency Required: Advanced
- Reasons for Language Requirement: Communicate with clients from outside Quebec region and provide accurate information pertaining to requests
- Frequency of Use: Constantly for almost every task assignedRole:- Communicate with customers via phone and email to identify and document technical issues.
- Use internal software, tools, and guides to create service requests or work orders for the field team.
- Deliver exceptional customer service while following support guidelines.
- Manage time effectively and multitask to maintain high service levels.
- Accurately document customer interactions and escalate complex issues when needed.
- Identify opportunities to improve customer service quality.
- Provide feedback to leadership to enhance processes and the work environment.Please send your resume in Word format to Cristina Bilbao at cristina.bilbao@quantum.ca.REFER AND EARN A $50 GIFT CARD! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.CNESST permit numbers: AP-2000158 & AR-2000157Services de Gestion Quantum Ltxc3xa9eFounded in 1968 in Montrxc3xa9al, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...

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