Job Description

HHS is committed to an aligned, coordinated and standardized organization-wide approach to a continuous quality improvement management system (CQI) Reporting to the Senior Improvement Advisor, Quality and Value Improvement , the QS CQI Coach will support the implementation of the Continuous Quality Improvement Management System, and will be responsible to educate, apply and coach elements of the system: status sheets, daily huddles, problem solving thinking and process observation. The QS CQI Coach will assist with identifying, designing, planning, supporting, executing and evaluating local improvement initiatives. They expertly apply and support the application of quality improvement, change management, problem solving and project management tools within the HHS Model for Change and Improvement (Define Plan-Do-Study-Act) to support continuous improvement. Major areas of responsibility include the facilitation and coaching of all elements aligned within CQI.

Qualifications

1. Masters degree in related field including Health Policy, Engineering, Business Management, Epidemiology.

2.Educational preparation in process/quality improvement, certificate in quality improvement or equivalent training in the use of quality improvement methods and tools (ie Lean Black Belt, Six Sigma)

3. Knowledge and application of a business performance system such as a Lean management system, particularly in a hospital environment.

4. Work experience in, or applicable to, hospital settings, and health care and service delivery issues across the continuum of care (e.g. acute, community, long-term care, planning and policy)

5. Experience with (re) designing and optimizing processes, resource utilization, work flow, and patient/customer experience.

6. Experience in accessing, synthesizing, and leveraging the most current knowledge (research literature, publications) to inform decisions and support change and improvement.

7. Demonstrated use of various data sources (eg. External benchmarking reports, internal databases, work load measurement, satisfaction surveys, quality of work-life surveys)

8. Demonstrated ability identify, collect, analyze, interpret, and realize value-add from data relevant to opportunities, uqestions, and problems at hand.

9. Proven skills in statistics and experimental design, and a commitment to continuous learning.

10. Proven project management skills.

11. Proven leadership abilities, effective communication (written and verbal), facilitation and coaching skills, and the ability to design and deliver effective presentations.

12. Knowledge of effective change management strategies and proven successes as a change agent.

13. Possess excellent interpersonal skills dealing/collaborating with diverse professional stakeholder groups in both "corporate" and local situations.

14. Proficiency in use of office support software (Word, Excel, PowerPoint, Adobe, MS Project, and Access) and in use of statistical software packages (eg. MiniTab, SPSS-PC, Process MA) and process design/improvement software packages (eg. Simul8, Med Model, Arena, Visio)

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Employee Health Services.