Job Description

The Quality Specialist, supporting the Extensive Needs/Mi-Care Program will identify, design, plan, execute and/or evaluate program initiatives to improve operational and strategic performance with respect to all dimensions of Quality: effectiveness, efficiency, accessibility, patient-centred, equity and safety.

Qualifications

1. Masters Degree in related field (Business, Health Care, Industrial Engineering, Epidemiology)
2. Expert knowledge and/or advanced certification in process/quality improvement methods and tools (e.g., Lean, Six Sigma).
3. Work experience in, or applicable to, hospital settings, and health care and service delivery issues across the continuum of care (e.g., acute, community, long-term care, private sector, planning and policy).
4. Experience with (re)designing and optimizing processes, resource utilization, work flow, and patient /customer experience.
5. Experience accessing, synthesizing and leveraging the most current knowledge (research literature, publications) to inform evidence-based decisions and support change and improvement.
6. Demonstrated sophisticated use of various data sources (e.g., external benchmarking reports, internal databases, work load measurement, satisfaction surveys, and quality of work-life surveys).
7. Demonstrated ability to identify, collect, analyze, interpret, and realize value-add from data relevant to opportunities, questions and problems at hand.
8. Proven skills in statistics and experimental design and a commitment to learning.
9. Demonstrate expertise and ability to train, teach and coach individuals and teams in the application of quality improvement methods and tools.
10. Proven project management skills to ensure improvement initiatives are planned and executed according to established time, budget and other resource constraints.
11. Proven leadership abilities, effective communication (written and verbal), report writing, business case development, facilitation and coaching skills, and the ability to design and deliver effective presentations.
12. Knowledge of effective change management strategies and proven success as a change agent.
13. Possess excellent interpersonal skills dealing/collaborating with diverse professional stakeholder groups in both \xe2\x80\x9ccorporate\xe2\x80\x9d and local situations.
14. Proficiency in use of office support software (Word, Excel, PowerPoint, Adobe, MS Project, and Access) and in use of statistical software packages (e.g. Minitab, SPSS-PC) and process design/improvement software packages (e.g. Visio).

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Employee Health Services.

Hamilton Health Sciences