Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.:

• This opportunity is a 12 months contract *

The Quality Control (QC) Coordinator is responsible for the management of the quality control and the scanned Health and Dental image reject queues, as well as Rescans, Reclassifications and Document Review processes.The QC Coordinator is responsible for the day to day auditing of key completed scanned and indexed claims.The QC Coordinator is a senior role within the data completion process will be a key resource for the IndexersBy documenting the results of these audits, the QC Coordinator provides information to their Team Leader that will allow them to effectively manage employees\' performance. By analyzing the types of errors occurring, the frequency and the staff members making them, the QC Coordinator is able to better determine staff member training needs. He/she can also assess risks associated with certain fields/receipts/claim forms based on trends and develop effective strategies to counter balance themThrough planning and preparing of training sessions based on information acquired from audits done, the QC Coordinator is able to effectively deliver high energy on-going training and support to staff to improve performance and motivate employees to be successful in their jobProvides back-up and overflow support for all scanning and indexing functions.Major activities include:Monitoring and processing of rejected imagesDocument rejects information to be able to evaluate the root cause of the rejected documentsDocumenting results of audits for further analysis and employee performance managementAnalyzing audit results for trending purposes as well as risk identification and key control identificationIdentifying, developing, and documenting issues/risks as well as recommending improvement strategies using independent judgment concerning areas being reviewedImplementing improvement strategies when appropriateCommunicating or assisting in communicating the results of audits in written reports and oral presentations to managementCommunicating or assisting in communicating the results of audits in written reports and oral presentations to staff membersPlanning and preparing effective employee training sessions using results from audits in the determination of training element priorities.Required competenciesCore Competencies and Skills:Collaborates effectivelyCommunicates confidentlyFocuses on the customerTakes accountabilityUnderstands our businessLeads changeBasic knowledge of how to differentiate types of documentsAwareness of business objectives and service level agreementsUnderstanding of the FileNet an assetRequired attributes:Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.Ability to analyze data, notice trends, determine root cause and find solutionsAbility to motivate employees to increase their quality resultsAbility to work in an environment of multiple priorities and conflicting deadlinesAbility to assess staff strengths and weaknesses and adjust training accordinglyAbility to develop training material and deliver it appropriatelyAbility to deliver motivating feedback to have staff thrive and growAbility to build strong relationships with others across business and technical communities.Strong problem solving abilitiesExcellent communication skills in both French and EnglishProcess improvement experience using an methodologyFlexible and adaptableAble to work in a fast paced environmentStrong attention to detailDecision-making authority:Decisions on errors are made by the QC Coordinator based on established methodology and guidelinesAll training or process change decisions to help increase quality are made in collaboration with the Team LeadEducation and experience:Post Secondary Education2 years experience in an insurance or financial environmentThis role could lead to:Leadership roleBusiness Solutions Analyst roleTeam Leader roles in other business unitsWhat\xe2\x80\x99s in it for you?We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work\xc2\xae ,for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.A caring, supportive, and inclusive cultureA collaborative and interactive team environmentBeing part of our journey in developing the next greatest digital experienceUnique Requirement: Successful candidates will be required to pass RCMP Enhanced Security Clearance which requires the successful candidate to have 5 years of Canadian residency history before hiring finalization.The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 43,500/43 500 - 58,700/58 700Job Category: Office AdministrationPosting End Date: 05/11/2024

Sun Life Financial