Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

JLL is seeking a dynamic and customer-oriented individual to join our Property Management Team located in the North American Centre in North York. As a vital member of our team, you will serve as the primary point of contact for a mixed portfolio of industrial, commercial and retail.



In this role, you will play a crucial part in ensuring the smooth operation of our buildings by efficiently handling tenant inquiries and providing exceptional administrative support. We will rely on your level-headedness and professional demeanor to handle sensitive and urgent requests. you will also work closely with the Property Manager to prepare financial packages, manage account receivables and payables and process invoices in Yardi.



If you thrive in a customer-centric role and have a keen interest in property management and real estate, this is an excellent opportunity to grow your career. This team is in the office 3 days/week and there is flexibility to work two days remotely.

What your day-to-day will look like:

Establish and maintain professional working relationships with tenants, vendors, building security, cleaners and various contractors to ensure smooth operation of the property.

Assist Property Manager with monthly/quarterly reporting requirements including financial variance analysis.

Assist Property Manager with annual budget preparation and ensure that all entries are appropriately reflected in Yardi.

Prepare and review all relevant tenant letters and documentation for annual prebills, year-end tenant recoveries, and new tenants.

Process and monitor purchase orders and invoices in Yardi in a timely manner to meet deadlines for AP cutoff.

Prepare monthly accruals for review by property manager.

Process monthly invoices for tenant charge backs.

Tenant account reconciliation to ensure accounts are properly set up including charge backs and credits applied.

Resolve tenant accounts and other issues with Real Estate Accounting & Lease Administration

Management of tenant account receivables including collection of outstanding arrears on a timely basis.

Assist the Property Manager in monitoring cost control projects monthly to ensure their accuracy and that the appropriate approvals are in place. Review Lease set up charges and monthly rent rolls for accuracy.

Set up and monitor capital jobs, as well as processing project invoices and change orders in capital project tracking system Procore.

Assist in maintaining property-specific emergency procedures and make periodic updates to the tenant and construction manuals.

Act on behalf of the Property Manager in his/her absence and advise on actions taken.

Prepare monthly tenant gross sales reports and annual reconciliation of Percentage Rent payable by tenants as specified in leases. Prepare invoices to tenants for amounts payable in a timely fashion.

Participate in charity, tenant appreciation and property events. Contribute ideas and suggestions for various marketing plans, promotion events, etc. for specific property.

Serve as backup to administrative assistant for tenant service requests to be addressed by Building Operations and follow up to make sure that issues are resolved effectively and on a timely basis.

Other job duties as reasonably assigned.

Required Qualifications:

2+ years of experience in commercial property administration, or with similar financial background and an interest in a Real Estate career path.

Good working knowledge of MS Office applications

Good interpersonal, communication and team skills.

Strong aptitude for servicing tenants with the ability to see both the customer's perspective and the impact on the organization.

Ability to multi-task and prioritize to meet changing demands and expectations of clients.

Preferred Qualifications:

University or College degree preferred or working towards a degree

Accounting/financial background preferred.

Yardi, Procore experience is an asset

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.