Job Description

Job Location: Clinic Support Office Edmonton - Hybrid
Job Type: Full Time
Schedule: Monday to Friday 8:30 AM - 4:30 PM
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Centralized Programs Manager, the Project Coordinator is responsible for providing operational and administrative support to the Operations Team with a variety of daily and project-based tasks. This role requires someone who enjoys switching gears often, thrives in a dynamic environment, and is passionate about improving processes and team efficiency.
PRINCIPAL RESPONSIBILITIES:
Operation Support Duties:

• Create, maintain, and distribute operational compliance documentation such as clinic standards.
• Identify opportunities to streamline workflows and improve operational efficiency.
• Maintain policy and operations manual for the department.
• Provide supplementary support to the Regional Operations Managers as required.
• Provide continuous support to the Operations team in preparing documentation, data entry, reports and various correspondence as required.
• Liaise with other business units to coordinate tasks related to clinic operational programs for effective program execution.
• Develop and maintain scoring checklists to monitor operational compliance.
• Provide confidential administrative support to the management team and department staff.
• Review and remittance of Certificates of Insurance to applicable lease holders
• Processes clinic chart requests for archived charts
• Maintains, creates and updates internal clinic signage

Customer/Patient Service:

• Monitor the general Medicentres inquiries email and forwards content to appropriate person to respond.

Project Support:

• Organizes archiving retention and disposition of records
• Completion of special projects as assigned
• Track follow-ups and deadlines from meetings and projects to ensure timely execution
• Supporting operations team members with ad hoc projects as required

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Diploma or Degree in Business administration or comparable education and experience in a related field.
• Passion for continuous improvement and innovation
• Minimum 2 years of experience in an administrative support role
• Comfortable working in ambiguity and adapting to changing priorities
• Intermediate proficiency in Word and PowerPoint
• Intermediate proficiency in Excel, including the use of formulas and pivot tables for data manipulation and simple report generation - or a strong willingness to learn
• Excellent organization, prioritization and problem-solving skills
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information with discretion
• Attention to detail
• A strong ability to work with minimal supervision in a team environment

CONTEXT AND ENVIRONMENT:

• This role suits someone who enjoys variety, embraces change, and finds satisfaction in making things better for the team
• Must be able to work in a fast-paced environment that requires the ability to accommodate changes in routine to account for urgent department requests/meetings.
• The ability to prioritize on an as need basis.
• Deals with external customers
• Some physical lifting required when organizing/pulling archived charts

We appreciate your interest in working Medicentres Canada. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit .
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