Job Description

Are you passionate about the aviation industry? Are you looking for a great working environment, where your employer values your opinion and promotes innovation?

If your answer was "yes", then join an International, multicultural and strongly growing company! Apply now!

Facts

• Location

Montreal, QC * Employment level

Direct entry * Function

Project Management, Customer service * Working time

Full time * Publishing date

02-22-2023 * Application deadline

03-15-2023

Tasks

The Project Manager MES Customer Service is responsible for:

• Managing MES customer inquiries and concluding a single contract
• Accepting and coordinating customer inquiries
• Developing, issuing and negotiating proposals, including calculation and coordination with MES product lines
• Negotiation and conclusion of individual contracts
• MES customer event management including
• All customer communications, management of engine shipments
• Preparation of engine commissioning and/or field interventions for on-wing and on-site activities
• Coordination of initiation dates and field team events
• Preparation of cost estimates
• Preparation of credit notes
• Customer relationship management (feedback management, customer visits, event review meetings etc.)
• Support management of out standings

• All other duties as assigned or required

Benefits

Flight privileges, 15 Vacation Days, Education, Employee Assistance Program, Life Insurance, Long Disability, up to 60 Sick Days

Behind the scenes

#DiveIntoMobileEngineServices

Join our team of Customer Service Managers in a dynamic working environment! Be responsible for commercial performance and customer relationship management of engine maintenance shop visits!

Help further build and become part of our highly successful brand in this challenging market!

Show us what you have to offer and let us show you what we can do!

Requirements

The ideal Project Manager MES Customer Service must meet the following requirements:

• Bachelor\'s degree required
• Master\'s degree desired
• Minimum of 3 years of successful experience in a high technical level customer service field required
• English language required
• German and/or other language desirable
• Must have customer service experience in a technical environment
• Experience with aircraft gas turbine engines is a plus
• Knowledge of LH Group capabilities, procedures, advantageous IT systems and processes desirable
• Knowledge of MS Office and SAP
• Responsible for budget: costs and revenues
• Highly professional
• Excellent reliability
• Excellent sense of responsibility
• Excellent judgment
• Willingness to travel
• Constant time pressure
• High level of stress
• Must possess a legal work permit in Canada

• CV/ Resume and cover letter required

• Company will not provide relocation assistance

#CB

Company

About Lufthansa Technik AG

Lufthansa Technik is the world\'s leading provider of maintenance, repair and overhaul services and modifications in the aviation industry. With more than 20,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of aircraft technology services to around 800 customers around the world. What makes us so successful? We do. The people at the Lufthansa Technik Group. Whether engineering, IT or logistics, first-year apprentice or highly specialized professional - we not only keep aviation in motion. We are working on its future every day. We are innovators, technoholics and those who think aviation forward. Our pioneering spirit discovers the next horizon even in the smallest detail. We are Aviationeers. What about you?

Lufthansa