Job Description

Junior Project & Account Manager - Guestroom Management Systems (GRMS)

About Us

We are a specialist manufacturing company delivering

Guestroom Management Systems (GRMS)

for hotels and hospitality projects. Our systems help hotels improve guest comfort, energy efficiency, and operational control. We work closely with hotel owners, designers, contractors, and operators on projects locally and internationally.

Role Overview

We are seeking a

Junior Project & Account Manager

to support the delivery of GRMS projects and assist in managing customer accounts. This is an excellent opportunity for someone looking to build a career in

project management, account management, and hospitality technology

.

You will work closely with senior project managers, engineers, and production teams while developing hands-on experience across the full project lifecycle.

Key Responsibilities

Project Support

Assist with managing GRMS projects from order through delivery and handover Help coordinate schedules, documentation, and project milestones Support communication between internal teams (engineering, manufacturing, logistics) Track actions, risks, and issues under guidance from senior team members

Account Support

Assist in day-to-day communication with hotel clients and project stakeholders Help prepare quotations, orders, and change order requests Maintain customer and project records in CRM / ERP systems Support relationship building with repeat clients and partners

Technical & Operational Assistance

Help document hotel-specific requirements such as room types and control strategies Assist with system configuration records and documentation Support factory testing, site testing, and commissioning activities when required

Reporting & Administration

Prepare basic project reports and status updates Maintain organised project documentation and filing Assist with tracking KPIs such as delivery timelines and customer feedback
Skills & Experience

Required

0-2 years' experience in a project coordination, account support, or administrative role Strong organisational and communication skills Willingness to learn technical systems and hospitality project processes Comfortable working with multiple tasks and deadlines Proficient in Microsoft Office (Excel, Word, Outlook)

Preferred (but not essential)

Exposure to hospitality, construction, manufacturing, or technology projects Basic understanding of building systems, controls, or smart technology Experience using CRM, ERP, or project management tools Relevant qualification in business, engineering, project management, or similar
What We Offer

Competitive entry-level salary Structured training and mentoring from experienced team members Exposure to hospitality and smart building technology projects Clear career progression into Project Manager or Account Manager roles Supportive, collaborative team environment
Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Work Location: In person