Job Description

Are you ready to be part of a dynamic and compassionate team dedicated to making a real difference in the lives of young people facing homelessness? Join us at Wyndham House, a national leader in ending chronic youth homelessness. We're looking for passionate individuals who are ready to lead with empathy, collaborate with an interdisciplinary team, and be part of a movement that transforms lives through person-centered care, equity, and creative solutions. Together, we can build a future where every young person has the opportunity to thrive.

Job Title:

Program Support Staff

Agency Mission:

With creative persistence and low barrier wraparound support, Wyndham house meets youth needs to ultimately set them up for their own version of successful living.

Job Overview:

Wyndham House is currently seeking Program Support Staff to join our interdisciplinary team, to support youth to realize their own version of successful living.

Program Support Staff work at all 3 of our 24-hour sites, and this includes our Youth Emergency Shelter, Permanent Supportive Housing Program, and our Transitional Housing Program. Program Support Staff work a minimum of four 12-hour shifts per month that are obtained by claiming shifts as they are posted through the scheduling app. Program Support Staff are considered to be part of the relief team, so you are expected to pick-up last-minute shifts and provide coverage as needed.

Program Support Staff provide direct program, administrative, and operational support for Wyndham House programs. This role includes creating a welcoming and safe environment for clients, supporting skills development, assisting with case management, and implementing various programs. Program Support Staff also provide crisis, behavioural, harm reduction best practices and interventions, through a housing first lens.

Our Value-Based Approach:

Compassion: We listen actively, empathize, and respect without judgment. Equity: We recognize and address systemic barriers, ensuring everyone receives the support needed for success. Person-Centered: We provide low-barrier and client focused care that meets people where they are at. Creative Persistence: We are responsive to complex needs and are tenacious in overcoming systemic challenges to ensure no one is left behind.

Compensation:

Probationary Period: $20.42 per hour After Probationary Period: $21.49 per hour

Qualifications:

Passion and commitment to an inclusive workplace; respecting and valuing the diversity of every individual 1-2 years of experience in a residential care facility CYW diploma / or related degree, OR actively working towards related diploma / degree Experience working with youth and/or marginalized populations an asset

Mandatory Requirements:

Must be willing to relocate or reliably commute to Guelph, ON CPR / First Aid - Level C Vulnerable Sector - Criminal Reference Check COVID vaccinations (2 doses)

Job Responsibilities:

Complete administration for clients entering the Youth Emergency Shelter and Transitional Housing Adhere to safety, security, and policy procedures while supervising spaces occupied by clients Implement low or no skills evening programs for clients Maintain a standardized level of cleanliness for sites and related programing events Participate in ongoing assessment of clients' needs and strengths while working with Case Managers to support the clients in reaching their goals and providing various supports Work in collaboration with Wyndham House programs, services, and other community providers Accurately record, complete, and file confidential client documents Aid clients' in accessing necessary medication and update records accurately Participate in our food and nutrition program; advanced meal planning (i.e.- create ingredient lists, grocery shopping, and meal preparation) Update personal needs allowance records on a weekly basis Provide support and crisis intervention for clients experiencing physical and mental health emergencies Execute safety and fire drills in accordance with government and organizational policies Accurately document site security checks, petty cash, and shift inventory logs Attend to other duties assigned by the Program Manager

Job Competencies:

Adaptability & Flexibility Accountability & Dependability Communication & Interpersonal Skills Critical Thinking & Problem Solving
Wyndham House values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. The more inclusive we are, the better our work will be! We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require an accommodation at any stage of the recruitment process, please notify our HR Administrator at admin@wyndhamhouse.org. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Job Type: Part-time

Pay: From $20.42 per hour

Ability to commute/relocate:

Guelph, ON: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:

First Aid Certification (preferred)
Work Location: In person