Job Description

About Us

Ball Lab is a youth basketball training academy serving athletes across the North Shore. We focus on skill development, confidence, and a high-quality training environment for families. As we grow, we're looking for a reliable and positive Program & Operations Coordinator to support our daily operations, parent communication, and front-desk experience.

If you enjoy working with families, staying organized, and being part of a fast-paced sports environment, this is a great opportunity.

Position Overview

The Program & Operations Coordinator ensures smooth daily operations, supports parents and athletes, and assists with communication, scheduling, and light marketing tasks. This role is essential to creating a welcoming, professional environment at Ball Lab.

ResponsibilitiesFront Desk & Customer Experience (Mon-Fri, 3:30-6:30 pm)

Greet families and manage in-person check-ins Answer questions about programs, schedules, and memberships Provide helpful, friendly support to parents and athletes

Administrative & Program Support

Assist with registrations, scheduling, and athlete onboarding Maintain accurate records using our CRM (GymMaster) Track attendance, follow-ups, and membership activity Prepare simple weekly reports for the leadership team

Marketing & Communications

Post scheduled content on social media Upload training clips or program announcements Send reminder messages and updates to families Assist with website and promotional updates

General Operations

Support the coaching team when needed Maintain a clean, organized front-desk area Help with small projects that improve the athlete and parent experience

Qualifications

Strong communication skills and a friendly personality Organized, reliable, and attentive to detail Comfortable using email, scheduling tools, and basic software Experience in customer service, admin, or youth programs is an asset Ability to work independently and take initiative Enjoys working in a youth sports environment

Schedule & Compensation

Hours:

15 per week

Front Desk Hours Required:

Mon-Fri, 3:30-6:30 pm

Additional flexible admin hours available

Pay:

$25-$35/hour based on experience

How to Apply

Please apply with:

Your resume A short note about why you're interested in this role
We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Type: Part-time

Pay: $25.00-$35.00 per hour

Expected hours: 15 per week

Work Location: In person