Job Description

About Us

Hope Autism Services provides high-quality, evidence-based Applied Behaviour Analysis (ABA) therapy to children and youth with autism across Ontario. Our mission is to empower families through compassionate, individualized care and innovative programming. We are seeking a motivated

Program Resource Coordinator

to join our dynamic team and support the day-to-day operations of our Mississauga Centre.

Position Summary

The

Program Resource Coordinator

plays a key role in ensuring smooth daily operations, supporting families during intake, and assisting the clinical and leadership teams. This role requires exceptional organization, communication, and multitasking skills, with a creative touch for managing social media and marketing content.

Key Responsibilities

Serve as the

first point of contact

for families seeking services -- respond to inquiries, coordinate initial intake meetings, and support onboarding processes.

Answer and direct phone calls

, manage emails, and maintain a welcoming front-desk environment. Maintain and manage

client payment schedules, invoicing, and payment tracking

using internal software. Support payroll administration and track staff hours, absences, and related documentation. Assist with

calendar management

, appointment scheduling, and coordination of meetings for the Program Director and Supervisors. Prepare and organize program materials (e.g., picture cards, visuals, and task binders) using

BoardMaker, Canva, or PowerPoint

. Manage day-to-day centre operations, including supplies, inventory, and equipment. Create engaging

social media posts, flyers, and newsletters

to showcase programs and events. Collaborate with the clinical team to maintain organized program documentation and resource materials. Perform additional duties as assigned to support the overall function of the centre.

Qualifications

College diploma or Bachelor's degree in

Administration, Communications, Psychology, or a related field

(or equivalent experience). 1-3 years of experience in an office coordination, customer service, or program support role (experience in health, education, or ABA setting is an asset). Strong written and verbal communication skills. Proficiency in

Microsoft Office, Google Workspace, and Canva

(experience with invoicing or payroll software is an asset). Excellent organizational, multitasking, and time-management abilities. A positive, professional, and compassionate approach when working with families and children.
Job Types: Full-time, Fixed term contract

Pay: $38,000.00-$40,000.00 per year

Benefits:

Extended health care Paid time off
Work Location: In person