Job Description

Why Opus?

At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we've built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we're a certified Great Place to Work in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we'd love to connect.

This Opportunity

We are excited to announce an exceptional opportunity for a dynamic individual to join our Innovative Product Support (IPS) team. Our team is composed of dedicated professionals committed to exceeding expectations through the development and enhancement of cutting-edge products for Opus and our clients. We strive to deliver unparalleled service within a well-organized, transparent framework, focusing on maximizing return on investment.

Key Responsibilities:

Bug Fixes & Troubleshooting

• Diagnose and resolve issues related to our web portals, such as layout inconsistencies or functional errors.
• Address user-reported issues promptly and effectively.

Collaboration & Communication

• Collaborate with team members to support the development and customization of basic web tools.
• Regularly communicate progress, challenges, and updates to Product Managers and stakeholders.
• Document workflows, minor technical updates, and troubleshooting procedures to streamline future maintenance.

Portal Development

• Assist in maintaining and enhancing Opus' existing web portals with maintenance development tasks.
• Write clean, efficient, and scalable code for updates to both front-end and back-end components.
• Ensure portals maintain optimal performance, responsiveness, and page speed for a seamless user experience.
• Support the launch of new features by developing user guides, creating external-facing examples, and preparing sales demonstration data.

Required Qualifications

• Bachelor's degree in Business Administration, Computer Science or related field.
• 2+ years of experience in an analyst or support role.
• Experience working with databases, particularly MySQL.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.

Preferred Qualifications

• Proficiency in front-end technologies: HTML, CSS, JavaScript.
• Experience with project management software, particularly ClickUp

Job Type: Full-time

Pay: $71,000.00-$85,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Location:

• Calgary, AB (required)

Work Location: Remote