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L3Harris Recruitment
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Fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is normally carried out through fake websites, job postings, chat applications, or email accounts claiming to be from L3Harris. To help spot these scams, remember that during our formal recruitment process, L3Harris will NOT (1) ask you for money; (2) offer to send you a check before doing any work; (3) require you to provide sensitive personal information early in the process or sensitive information about your previous employer; (4) send you emails from free commercial services (e.g. Gmail, Yahoo, Hotmail).

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If you believe you have been scammed, contact local law enforcement and report the incident to the U.S. Federal Trade Commission . L3Harris has no responsibility for fraudulent job offers and advises candidates to follow the guidance provided above.

Process Improvement Analyst - Operations (Manufacturing)

Hamilton, Ontario Job ID 116953

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L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers\xc3\xa2\xc2\x80\xc2\x99 mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers\xc3\xa2\xc2\x80\xc2\x99 mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.

9/80 work schedule available for most U.S. and Canada employees, effective October 24, 2022.

Business Analyst, Service Operations

L3HARRIS WESCAM Division

Waterdown, Ontario

About L3HARRIS WESCAM

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

About the Role

L3HARRIS WESCAM Service Operations team is looking for a new member to drive the development and delivery of process and technical solutions.The ideal candidate will be responsible for the leadership of projects to develop and/or implement new tools and processes to improve the management of customer repairs and material forecasting.This individual will play a hands on role working with cross functional teams to facilitate workshops, capture business requirements, create functional specifications and prepare gap analysis.

As part of this role, you will become a subject matter expert of ERP system and key tools. This role will allow you to continue to develop your Business Analytics, Project Management and technical skills.

Primary Responsibilities

• Act as the lead for new implementations and continuous improvement of existing business systems, processes and policies for service operations.
• Lead workshops to gather requirements and convert into use case, training instructions and departmental practices
• Provide support for project management and report weekly updates to the management team
• Act as subject matter expert for all aspects of ERP sand related applications for the Service Operations team
• Create project business cases \xc3\xa2\xc2\x80\xc2\x93 by interfacing with the management team \xc3\xa2\xc2\x80\xc2\x93 to analyze processes, determine project scope, define resource, budget, timelines and document the deliverables
• Work with users, management and other business units to investigate issues and make recommendations and implement required changes, including training of users.
• Recommend and maintain business system user procedures, system documentation, and standard work instructions to maintain Quality documentation.
• Develop strong working relationships with the Customer Service, Service Centers, Supply Chain, Materials, Quality, Planning and Finance teams
• Develop functional software design documents. Work with developers in production of technical design documents. Ensures the technical design conforms to functional requirements.
• Participate in System Integration testing and User Acceptance testing with the business users to ensure a high-quality delivery of software updates and process changes
• Provide status reports to the executive sponsor or other stakeholders as required
• Skilled troubleshooting experience to diagnose the root cause of an issue and make recommendations

Required Capabilities

• Strong knowledge of Tier 1 ERP Applications preferably Infor LN and material forecasting systems
• Strong knowledge of Customer Service and Supply Chain business processes
• Strong knowledge of Lean Manufacturing concepts
• Experience in gathering requirements for and understanding complex work flows across multiple departments
• Strong analytical problem solving and investigative ability
• Excellent written and verbal communication skills
• Technical business writing skills is an asset
• Knowledgeable with SQL queries and report development is an asset (MS SQ, SSRS, PowerBI)
• Project Management experience (PMP nice to have)
• Proficient with Microsoft Office Suite of tools including Excel, Word, Project, Visio, and Power Point
• Ability to lead meetings with stakeholders of all levels
• Ability to prioritize workloads

Desired Education and Experiences

• Relevant College Diploma or University degree or equivalent work related experience
• Project management designation not required but experience leading projects is an asset
• Experience working with a Tier 1 ERP application
• Business experience in Aerospace or Service environment with Product Data Management tools would be an asset
• Customer Service experience and asset but not required
• Must be eligible to meet requirements for Controlled Goods Program (CGP)
• Knowledge of ISO9000/AS9100 standards a plus
• Green Belt certification or experience with lean processes

About L3Harris Technologies

In July 2019 \xc3\xa2\xc2\x80\xc2\x93 L3 Technologies and Harris Corp merged to become L3Harris Technologies, becoming an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers\xc3\xa2\xc2\x80\xc2\x99 mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains.

Our customers perform on the world\xc3\xa2\xc2\x80\xc2\x99s most challenging front lines. They trust us to keep them prepared for what\xc3\xa2\xc2\x80\xc2\x99s next.We combine speed, innovation and flawless execution to give people confidence and security in the world ahead.

As we relentlessly pursue new ideas, we know that everything we bring to market must deliver, without fail, every time. The urgency of our quest is matched by our commitment to the people we serve. In a world of ever accelerating change, threat environments move fast. We move forward faster, delivering industry-leading value.

Organized into four segments \xc3\xa2\xc2\x80\xc2\x93 Integrated Mission Systems, Communications Systems, Space & Airborne Systems and Aviation Systems \xc3\xa2\xc2\x80\xc2\x93 L3Harris Technologies employs over 50,000 people worldwide in over 130 countries with annual revenues approximately $17 billion.

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L3Harris Technologies