Job Description

About Hope House

Hope House provides compassionate, person-centered care for at-risk mothers and their infants. Our supportive housing program fosters stability, empowerment, and growth in a safe, nurturing environment. For our staff, we strive to create a workplace where every team member feels supported, valued, and integral to our mission.

What We Offer:

A collaborative and spacious work environment Occasional meals provided Wellness initiatives Casual dress code Future benefits package in development
The

Primary Worker

plays a key role in supporting pregnant and parenting women within Hope House's 24/7 supportive housing program. Working in a small residential setting (5 mothers and their infants), this position involves case management, daily support, and implementation of structured programming. Staff work a rotating 24-hour shift (including an 8-hour sleep period), followed by three days off.

You will work directly with clients who may face complex life challenges, supporting them in strengthening personal well-being, parenting confidence, and life skills. Strong interpersonal skills, a trauma-informed approach, and a commitment to infant mental health are essential.

Qualifications

Diploma or degree in Social Work, Human Services, Mental Health, or related field; or minimum 3 years of related experience CPR/First Aid, NVCI, and ASIST training preferred Experience supporting at-risk populations and/or working in residential settings is required. Understanding of the mother-child bond and its impact on infant mental health is required. Strong teamwork and communication skills Physical ability to support daily parenting routines (e.g., lifting infants, household tasks)

Key Responsibilities

Client Support & Programming

Provide a safe, structured, and supportive environment for mothers and infants Support up to 5 clients with personalized case management Promote personal well-being, parenting capacity, and stability through strengths-based interventions Assist clients in accessing community services and attending appointments Facilitate new resident orientation and ensure consistent adherence to program expectations

Communication & Documentation

Participate in regular shift handovers and internal/external meetings Maintain up-to-date, accurate documentation and reports Respond promptly to safety concerns, incidents, or emergencies Report all serious occurrences to the Manager or on-call staff

Home Management & Safety

Ensure a clean, welcoming, and orderly home environment Complete evening security checks and monitor client areas appropriately Protect confidentiality of all client information and agency files Maintain respectful boundaries between staff, clients, and property

Team & Organizational Engagement

Build strong working relationships with coworkers and community partners Participate in staff meetings and ongoing training Represent Hope House with professionalism in all internal and external interactions Support the mission and values of Hope House in all duties Adhere to all agency policies and procedures
If you're passionate about supporting mothers and babies in a meaningful, team-based setting, we'd love to hear from you.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 36 - 48 per week

Benefits:

Casual dress On-site parking Paid time off Wellness program
Schedule:

Day shift Evening shift Night shift
Education:

Secondary School (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 2025-07-18
Expected start date: 2025-08-04