Job Description

Encompass Support Services Society is an accredited, non-profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.





At Encompass, we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those, we work along-side. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People. This includes the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the Metis and Inuit people who make Langley their home.





At Encompass, we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those, we work along-side. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People. This includes the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the Diverse First Nations, Inuit, and Metis who make Langley their home.





Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve, while cultivating effective and sustainable partnerships.





Our vision is to empower individuals, to connect people, and to enrich lives. We value Integrity, Inclusion, Collaboration, and Community.



Our programs and supports are designed to build new skills, to foster healthy, productive lifestyles and to improve access to services within our community. Services are low-barrier, all-inclusive and at no cost to participants. Annually, we provide services to over 2500 individuals and families.

The Opportunity

We are currently looking for self-directed, engaging, empathetic Full Time Overnight Support Worker (Awake) to join our growing team. Reporting to Program Coordinator, the Overnight Support Worker monitors and attends to the well-being and safety of all persons residing in specialized home support services during the night. Maintains a supportive, non-judgmental, inclusive, comfortable, clean and safe living environment. The program, located in Langley, is a 24-hour emergency receiving home for youth between the ages of 12 to 19 who are in need of short-term stabilization.



Overnight Support Workers work with some of the most vulnerable and complex youth in the care of, or on a Youth Agreement with the Ministry of Children and Family Development. Applicants should be able to demonstrate experience in meeting youth where they're at, recognition of the ongoing influence of trauma and disconnection on the youth served and building on youth's strengths and passions to create meaning. Delivery of these services must be provided with an understanding of the ongoing effects of trauma, isolation and vulnerability.



JOB POSTING # 2025-0100 OSW

DATE: February 21, 2025

POSITION: Permanent Full-Time

HOURS OF WORK: 4 Days ON 4 Days OFF Rotating Schedule

Night shift from 10:45 PM to 7:45 AM

SALARY RANGE: CSSEA Wage Grid 10: $26.83 - $29.76 hourly

BENEFITS: Extended Health, Dental, Group RSP/TFSA

VACATION: As per ESS policy

ANTICIPATED START DATE: ASAP

CLOSING: Open until filled

Some Key Responsibilities

Ensures that the living environment for program participants is trauma informed, inclusive, comfortable, non-judgmental and reflective of cultural practices. Monitors program participants and attends to any personal health or emotional needs that arise throughout the night. Responds to emergencies in accordance with established policies and procedures including proper notifications (supervisor, MCFD, other professionals etc.). Ensures home environment is safe. Ensuring cupboards containing biohazardous materials, medications, sharps or cleaners are secured and accounted for. May be required to complete room, bag or personnel checks to ensure safety of youth, staff and home environment. Records, reports and responds to potential health and safety risks within home. Completes and reports sharps counts once per shift. Performs housekeeping duties in support of health and safety regulations. This may include but is not limited to vacuuming, dusting, emptying garbage, sanitizing, cleaning and laundry. Reports maintenance needs to the supervisor. Engages with participants in the development of their individualized service plan including intake, assessment, goal setting, progress and transition planning. Supports and advocates for program participants personal needs and goals by providing supportive advice and access to resources. Recognizes and supports program participants with emotional dysregulation providing supportive conversations, de-escalation and encouraging the use of healthy coping mechanisms. Prepares and supports program participants in healthy living practices such as daily hygiene, and breakfast preparation. Monitors program participant's medications in accordance with established policy and training. Ensures that logbooks and other documentation such as case notes and incident reports are legible and completed as per program expectations. Completes notifications for incidents as needed (AWOL/Missing Person's reports) etc. Secures the building by performing perimeter checks, arming alarms, locking doors and windows. Maintains household supply levels by checking and restocking supplies such as groceries, personal care, emergency, and housekeeping supplies. Ensures proper notification for purchasing items.

1. Education and Knowledge

Grade 12 Current knowledge of issues and resources to support participants Primary source credential verification

2. Training and Experience

Six (6) months recent related experience. Or an equivalent combination of education, training and experience Current First Aid Food Safety certificate


3. Skills and Abilities

Strong verbal communication, de-escalation and interpersonal skills. Documentation is clear, professional and completed in a timely manner. Great problem-solving, conflict resolution and crisis intervention skills in potentially high stress situations. Ability to adapt to a changing environment. Demonstrates flexibility, resourcefulness and possess good time management skills. Ability to function as an independent self-starter with limited "on-site" supervision. Effective listening skills that promote communication and a cooperative approach to problem solving and decision making. Must possess a working knowledge of computers (Microsoft Word/Excel/Teams)


4. Other Information

Police Information check and MCFD background clearance. Possession of a valid BC Class 5 Drivers' license, access to a reliable vehicle with business insurance is considered an asset (mileage paid for work use).



At Encompass Support Services Society, we have prioritized equity, diversity, and inclusion. We strive to embed these principles in our programs and services and in fostering an environment of dignity, respect, and belonging. We encourage applications from persons with historical and/or current barriers to equity, who will work respectfully within our inclusive organization and diverse community.

In lieu of a resume and cover letter, applicants are welcomed to submit a video application. Please email your video at hr@encompass-supports.com and include the following information:

Introduction and educational background: Introduce yourself and provide a brief overview of your educational background and why you're applying for the role. Work experience: Please describe your previous/current role and responsibilities and how it is relevant to this position Skills and Abilities: What specific skills or strengths do you bring to this role? * Do you a valid class 5 driver's license and use of a reliable vehicle