Job Description

Salary: $23.00 - $25.00
You have a passion for making a difference, you crave the opportunity to impact your community and you would describe yourself as someone who seeks a career with purpose. You have a strong internal drive that pushes you to seek challenging work in a collaborative, professional, and reputable environment that does meaningful work in Calgary. Inn from the Cold (The Inn) is housing-focused, our mission is to offer shelter, housing, and coordinated supports to help children and their families achieve independence. We need passionate, high-performing, and solution-oriented team members to achieve our mission and have an exciting and challenging opportunity for the right candidate. Summary of Role The Family Support Worker (FSW) works with families who are homeless or at risk of homelessness and call The Inn for support. FSW staff will support in the provision of basic and emotional needs and services for families while they are staying in the shelter. FSW staff will work with the Family Services Team as part of the case management process. FSW staff will demonstrate a commitment to providing excellent family support, accurate and timely documentation and will contribute and commit to a respectful, inclusive and healthy work environment. Inn from the Cold works from a Trauma Informed, Harm Reduction and Housing First approach. Primary Duties & Responsibilities Family Interactions

• Develop rapport and model positive, compassionate and healthy professional relationships and boundaries with families and colleagues.
• Consistently engage with families in a Trauma-Informed and culturally sensitive fashion.
• Provide pro-active and responsive care that supports the daily health and wellness needs of families during their stay in the emergency shelter.
• Work collaboratively with The Inn Family Services team to connect families to the appropriate services and supports including provision of basic needs, meal service support, and referrals to internal and community-based programs.
• Work closely and support Family Case Managers to support families\' housing focused goals and housing plan.
• Answer telephone calls from people inquiring about space at The Inn using housing focused and diversion practices; track service inquiries.
• Promote and protect the rights of family members; empower families to advocate for themselves.
• Encourage assertiveness, communication, and self-resiliency related skills with families.
• Ensure appropriate communication while using radios; ensure confidentiality of every family member\'s information.

For shifts that are during the awake overnight: as above; engage with and attend to client needs; complete and track safety rounds as required; cleaning and administrative support duties as directed. Documentation

• Maintain appropriate documentation and case notes of support provided to families using established systems \xe2\x80\x94 HOMES, Program Drive folders, and Microsoft Teams.

• Ensure accuracy, confidentiality and safekeeping of agency records according to the Freedom of Information & Protection of Privacy Act (FOIP).
• Document actions, programming and planning that have been completed with family members.

• Ensure all appropriate referral documentation is complete and on time.

Front Desk

• Greet and welcome clients and visitors from a Trauma-Informed & culturally sensitive lens.
• Provide Emergency Shelter clients access to the facility and appropriate floors.
• Ensure front reception area is organized and tidy.
• Answer telephone calls and walk-up inquiries; redirect to appropriate department/service.
• Handle all situations confidentially and protect the rights and privacy of clients.
• Administer and manage inbound/outbound mail, including priority post, packages, courier services and other correspondence as needed.
• Manages client mail daily & notify appropriate staff.
• Monitor office supplies and place orders when necessary including Culligan water bottle inventory.
• Manages the phone system with the help of IT.
• Act as the liaison with vendors for the organization.
• Be the main point of contact for any office related inquiries.
• Act as main floor Fire Marshall for the organization and perform emergency response duties as assigned.
• Update posters and community resource flyers that are on display on the main floor.
• Accept donations and fill out appropriate paperwork and follow all protocols regarding donation processes and procedures, such as accepting gifts, cheques, and cash donations.
• Support volunteers and the Volunteer Resource team when needed.
• Collaborate with Programs staff to facilitate, code, and issue taxi chits and bus tickets for clients.

Organizational Commitment

• Maintain strong and positive interpersonal working relationships with coworkers, Shelter Supervisor and Management.
• Build a team that supports each family through collaboration.
• Develop and maintain a network of strong community relationships.
• Participate in shift updates and update Shelter Supervisor and next shift staff of needs and/or concerns regarding families and program.
• Participate in organizational activities including supervision, team meetings, town halls and team building.
• Participate in professional development opportunities and trainings that are a requirement.
• Be a champion for families and services as a team member of Inn from the Cold.

• Practice in alignment with The Inn vison, mission, and values.
• Perform other duties as assigned.
• Participate in organizational activities including employee engagement activities, team meetings, town halls and team building.
• Participate in development opportunities.

This position description reflects the general duties of the position, but it is not intended to be a detailed description of all duties that may be inherent in the position. The Family Support Worker will be asked to perform other duties as required or assigned. Required Competencies

• Customer (Internal and External) Service Orientation: Desire to help or serve others in a professional manner
• Communication: Ability to speak and write clearly and succinctly in a variety of settings and styles; ability to secure information, listen effectively and get messages across that have the desired effect. Provides professional, attentive and courteous communication verbally and written.

• Adaptable and Focused: Ability to be adaptable to changing priorities while maintaining focus on on-going responsibilities
  

• Ethics and Values: Ability to pursue goals of the organization in an ethical manner, ensuring that the guidelines and policies for managing finances, people resources, business transactions or client relations are followed
• Accountability: Holds self accountable for assigned responsibilities.
• Collaborates: Works effectively with other people, teams, and departments.

Requirements

• Must be willing and able to work designated shifts.
• Relevant education in the human services field.
• Experience working in a shelter/housing environment and with housing focused work and forms.

• Adhere at all times to The Inn\'s Policies, Procedures and Code of Conduct.
• Knowledge of housing first, trauma informed care and harm reduction practice. Minimum 2 years\' experience in working with vulnerable population.

• Must have current First Aid/CPR.
• Solid computer literacy, including effective working skills of MS Word, Excel and e-mail required.
• Suicide Intervention certificate/ASIST is an asset.
• Excellent teamwork and team building skills.
• Able to communicate effectively both verbally and in writing in the English language.
• Knowledge of community resources and supports.
• Dependable; ability to plan and organize work effectively and ensure its completion.

• Police check and Child Intervention check is required for employment.
  

• Complete all required training as assigned.

Work Conditions

• Interacts with residents, family members, staff, visitors and government agencies.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Intermittent physical activity including walking while supporting guests.
• Active participation throughout each day; changing positions often from sitting to standing.

• Working in crisis or emergency situations with the potential to be exposed to emotional or confrontational situations.

• Ability to demonstrate different gross motor activities.
• Lifting, bending, twisting, pushing and pulling items weighing up to 20kg.

Shifts Available

• Relief - with evening/overnight availability

Benefits of Working with Us

• Competitive salary
• We are a living wage employer
• Paid time off
• Paid lunch hour
• Benefits programs with Health Spending Account
• RRSP matching program
• Employment Family Assistance Program (EFAP)

How to Apply

• Please apply via our company website: Careers - Inn from the Cold
• Applications will be accepted until successful candidate is found
• Must be legally eligible to work in Canada
• No phone calls or email inquiries please
• Only applicants selected for interviews will be contacted

Police Check and Child Intervention Check is required for employment. Mission & Values At The Inn, our mission is to empower independence and foster resilience for children and families by providing shelter, housing, and comprehensive supports that honour diverse cultural perspectives and unique life experiences. Compassionate We embody kindness, empathy, and a genuine commitment to supporting others.
Respectful We hold ourselves and other in high regard and our actions honour the rights, differences, and dignity of all.
Courageous We are bold and use our voice to advocate for families and inspire collective action to break down systemic barriers and solve family homelessness.
Accountable We do what we say, and we operate with transparency and integrity in our relationships and commitments.
Inclusive We believe that everyone belongs. We break down barriers and are committed to the journey of reconciliation, anti-racism, and equity for all.
Innovative We embrace creativity, continuous learning, and collaboration to drive positive, equitable and impactful change. Diversity Statement Inn from the Cold is committed to building and fostering a safe and inclusive workplace that values diversity and provides opportunities for all employees to thrive. The Inn will make every effort to recruit qualified staff to fulfill its vision, mission and values, and who reflect the diversity of clients it serves. Why work with us? At Inn From The Cold we\'re not just building careers; we\'re fostering a way of life. We believe that when we work hard together, we can achieve extraordinary results. Our foundation is built on the pillars of hard work and dedication, but it doesn\'t stop there. We recognize that true success comes from collective effort and collaboration. Here, you\'ll find a team that supports one another, celebrates together, and thrives on shared achievements. Diversity isn\'t just a buzzword; it\'s the essence of our organization. We celebrate differences and believe that a diverse workforce fuels innovation and creativity. We\'re committed to creating an inclusive environment where every voice is heard and valued. But we also know that life extends beyond the office. We understand the importance of work-life balance and are dedicated to providing flexibility and support to our team members. We offer benefits and paid time off that allow you to excel in your career while living a fulfilling life outside of it. At Inn From The Cold, you won\'t just find a job; you\'ll discover a community that values hard work, fosters collaboration, embraces diversity, and promotes a healthy work-life balance. Join us in shaping the future together.