Job Description

WHO WE AREAs a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.caAt E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.OUR VALUESRESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATIONWe are seeking an experienced PMO Specialist to join our Enterprise Project Management Office (EPMO) team. This role will be suited to a project professional who is passionate about optimizing project delivery, managing enterprise tools, and supporting teams throughout the project lifecycle.In this newly-created position, you will play a crucial role in the efficient operation of E-Comm\'s Enterprise Project Management Office, acting as the owner and operator of key PMO services. You will be responsible for championing innovation by continuously improving the PMO resource library, tools, and processes, as well as monitoring and reporting on the enterprise project portfolio. The PMO Specialist also guides employees in selecting and using appropriate project management tools for their projects and providing tactical support to project managers.In addition, this role will also provide the opportunity to enhance your project management skills, as you will have the opportunity to act as a Project Manager for small-scale enterprise projects.What You\'ll Do:

• Support Strategic Functions: Support senior leaders in developing our annual strategic plan, including project prioritization and roadmap development, and the Enterprise Risk Management function
• Own the PMO Services: Be the go-to expert for PMO tools, templates, and processes, ensuring smooth project delivery across the enterprise. E.g., Knowledge of our Project Lifecycle Handbook, and best use of our schedule, risk, issue, templates
• Steer Projects to Success: Guide projects through the lifecycle from initiation to completion, coaching project managers on available resources and how to use them
• Standard Solution Development: Manage a backlog of project delivery needs and lead new solution and process development E.g., Vendor/Product Evaluation Tool, Change Management Process, etc
• Manage Key Tools: Oversee and administer Smartsheet, our enterprise project & portfolio management solution; lead regular reporting on portfolio health and fulfill ad hoc data requests. Maintain our project roadmap, support users, and troubleshoot issues
• Drive Continuous Improvement: Enhance and mature our project delivery capabilities by improving standard tools, templates, and project workspaces
• Collaborate and Communicate: Work closely with project teams, stakeholders, and leadership to ensure seamless alignment on goals, timelines, and resources, and develop and facilitate training on new PMO capabilities and tools

What You Bring:

• 5+ years of experience in project management or PMO roles
• Strong proficiency in Smartsheet, MS Office Suite, and SharePoint
• A solid understanding of Agile, waterfall, and other methodologies
• Outstanding organizational, time management, and communication skills
• A collaborative mindset with the ability to manage multiple projects and deliver results under pressure
• Experience with technology implementations, process redesign, or vendor product selection
• Experience developing and delivering point-of-need training solutions would be advantageous

SECURITY REQUIREMENTS:As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.WHAT WE OFFER:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary - with the opportunity for increases
• 4 weeks vacation
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
• 100% paid extended health and dental benefits
• Pension - employer matched contributions to Municipal Pension Plan, a defined benefits plan
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.JOB DETAILS:

• Number of positions: 1
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: $83,000 to $104,000 depending on experience
• Employee Group: Exempt
• Department: Transformation
• Location: E-Comm Lower Mainland (3301 Pender Street, Vancouver, BC)/Hybrid
• CLOSING DATE FOR APPLICATIONS: November 1st 2024 @ 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email

E-Comm 9-1-1