Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

Working Arrangement Hybrid



We're looking for a Platform Engineer: specifically, someone who is passionate about building solutions that makes life better for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customer experience; to experiment with new technologies and guide others.

Our team provides consulting and education on reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization.

Responsibilities:

• Collaborate within the technical team to provide monitoring improvements, platform stability recommendations.
• Using your problem-solving skills to help uncover application issues and perform root cause analysis.
• Create visibility of our myriad of data and help our partners understand this data.
• Promoting reliability engineering within our team and beyond through consultation and instructing opportunities in our Manulife University.
• Building new application monitors, dashboards, and creative solutions.
• Handling communications with our allies in the business using terms and language that they understand (translating Tech-speak to business language).
• Maintaining positive relationships with many internal teams.
• Adapting to constantly evolving priorities.
• Playing a part of our on-call rotation to provide after hours toolset support in our high availability environment.

Requirements:

• 3+ years experience working in a technical role in IT.
• Coding experience with multiple languages.
• Background in Cloud Platforms and Containerization.
• Scripting experience with languages for developing automations.
• Experience with monitoring tools.
• Experience with testing tools and test-driven development.
• Loving data and being passionate about deriving solution based on data.
• You must be self-driven and able to work independently with an appetite for learning.
• A focus and passion for creating excellent customer experiences.
• Innovation, creativity, and curiosity.
• Clear, concise, tactful communication skills.
• Confidence to challenge and ask hard questions of the wisest of our colleagues, technical teams, and vendors.

Nice to Haves:

• Experience with Chaos Engineering tools.
• Experience using Data tools for presentation or modeling.
• Experience with an AI Operations tools.
• Experience in load testing and performance practices.
• Experience mentoring and leading by example.
• You understand Reliability Engineering and the benefits of it.
• A sense of humor because we want to enjoy doing our very serious, strategic work.
• Ability to influence others, negotiate, adapt to change, and overcome barriers.
• An understanding of the Financial Services or Insurance Industry and/or Large Enterprise knowledge.
• Background in SDLC and ITIL.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

• Values-first culture

We lead with our Values every day and bring them to life together. * Boundless opportunity

We create opportunities to learn and grow at every stage of your career. * Continuous innovation

We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives. * Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .