Job Description

Do you seek out adventure and high-energy challenges? Do you thrive when you are juggling multiple projects, working in harmony with an amazing team, and solving problems? If you answered \xe2\x80\x9cyes,\xe2\x80\x9d step right up and apply for our Portfolio Executive position.

You will be responsible for growing and retaining a customer portfolio, while also executing service delivery to achieve customer commitments. Portfolio Executives are C.H. Robinson brand ambassadors, accountable for fostering positive customer experiences while growing your book of business. Here\xe2\x80\x99s where your talent for relationship building, problem solving, and delivering an exceptional customer experience is critical.

To be successful, you will deploy sales persuasion and a sense of urgency plus a keen understanding of your customers\xe2\x80\x99 daily business challenges and supply chain goals. Sound fun? Read on.

So what can we do for you?

When you achieve, we succeed. Our commitment to equipping you for success begins on day one with our dynamic and comprehensive onboarding program \xe2\x80\x93 an interactive training that\xe2\x80\x99s an engaging mix of activities, self-guided learning, and personalized coaching and mentoring. We invest in your professional growth and development, and help you reach your life goals with our excellent benefits packages. Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events... We could go on and on!

Let\xe2\x80\x99s talk money\xe2\x80\xa6

\xe2\x80\xa6and how you can earn more of it. This role comes with unlimited potential. A combination of competitive base salary with uncapped commission potential!

Can you go with the flow?

The ever-changing nature of this global pandemic means our work model is constantly evolving. With offices around the globe, we continuously monitor guidelines and protocols to protect your wellbeing.

Long-term, this position offers you the flexibility to work remotely 1-2 days per week, and your recruiting team will fill you in on details for your exact position and location in the meantime, depending on the current situation.

We recognize life\xe2\x80\x99s not all about work. That\xe2\x80\x99s why our hybrid work model gives you the flexibility to create a career that works with your personal and professional goals.

On your next adventure, you\xe2\x80\x99ll\xe2\x80\xa6

Drive Service Delivery & Business Development:

• Generate demand by pursuing active accounts by identifying new contacts, product, and service opportunities within portfolio
• Cultivate opportunity to meet & exceed monthly net revenue and volume expectations
• Uncover opportunities for growth within accounts to develop transactional to committed business aligning with customer needs.
• Understand market conditions, and analyze information to make timely and effective decisions
• Ensure quality execution against expectations, identify issues and implement solutions and modal conversion with a sense of urgency
• manage pricing strategies through a clear understanding of customer buying habits and C.H. Robinson\xe2\x80\x99s position within the customer\xe2\x80\x99s supply chain
• Execute upon customer facing operational activities including quoting, load building, shipment activation, and order level service escalations

Deliver Exceptional Customer Service:

• Use effective negotiation and sales strategies in discussing pricing and selling services with the customer
• Manage conflict and navigate difficult conversations with the customer using tact and diplomacy
• Maximize customer experience by taking a pro-active approach to quality control leveraging internal stand-up meetings and customized external KPI alignment
• Collaborate and actively communicate with partners on the capacity/product/supply team regarding customer needs, issues and solutions in order to meet customer expectations

Execute Process Efficiency:

• Leverage customer facing technology to improve efficiencies and time management
• Understand negotiated payment terms and processes and ensures timely invoicing through monthly reviews
• Assist in the development of any SOPs required to manage the customers\xe2\x80\x99 business effectively aligning with internal resources
• Maintain a minimum portfolio size of existing customers by volume and revenue
• Other duties or responsibilities, as assigned, according to the team and/or country specific requirements

You\xe2\x80\x99re a great fit if you have:

• High School Diploma or GED equivalent
• Ability to travel up to 10% (domestically and internationally)
• Site Specific: Fluent in Spanish and English (written and verbal)

Even better if you:

• Value a diverse and inclusive work environment
• Hold a Bachelor\xe2\x80\x99s degree from an accredited college or university
• Have a minimum of 1 year of previous sales experience
• Are technically proficient in Microsoft Office Suite of programs
• Exhibit demonstrated negotiation and sales strategies experience
• Display strong decision-making, multi-tasking, communication and interpersonal skills

We value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion \xe2\x80\x93 within Sales, Global Forwarding, Operations, Account Management or other areas \xe2\x80\x93 so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we\xe2\x80\x99re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Medical (including Vision and Telemedicine)

Dental

Basic and Supplemental Life Insurance

Vacation and PTO time

Paid holidays

Short-Term and Long-Term Disability

Retirement Plan with 5% company matching

Employee Stock Purchase Plan (ESPP)

Charitable Giving Match Program

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on page.

C.H. Robinson