Job Description

Mandate:

To lead a team of Personal Shoppers and the in store experience of our Click & Collect program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service.

passion & commitment to customer service is a key driver for our Company

Duties & Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;
• Develop an understanding of best practices relating to Click & Collect Operations;
• Be committed to maintaining operational standards;
• Be accountable for departmental financial objectives;
• Work with employees to improve productivity, engagement and retention;
• Identify opportunities to reduce customer wait times upon pickup at store;

• To schedule, direct, supervise and discipline department staff and train all new employees;
• To be responsible for the opening and/or closing functions of the department;
• To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;
• To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
• Other duties as assigned.

Requirements:

• Exceptional customer service skills and a talent for building customer loyalty;
• Flexibility to work a variety of hours which include days, evenings, night shifts and weekends;
• The ability to work in a fast-paced environment under pressure;
• The ability to lead, coach and motivate employees;
• Strong financial acumen to deliver outstanding business results;
• A commitment to delivering consistent results, every day;
• Previous retail, grocery retail or hospitality management experience is an asset.

How You\xe2\x80\x99ll Succeed: \xe2\x80\x8b
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well\xe2\x80\x90trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace. \xe2\x80\x8b
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.\xe2\x80\x8b
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NOTE: The Employer noted in this posting is an independently owned corporation (\xe2\x80\x9cFranchisee\xe2\x80\x9d) which is licensed to use the \xe2\x80\x9cFORTINOS\xe2\x80\x9d trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

Loblaw