Job Description

Job Category: Guest Services
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Position Summary
Under the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities

• Answers guest services switchboard; informs or re-directs calls accordingly
• Greets guests in person; offers information on the facility, events and promotions
• Promote and administer the Elements Rewards Loyalty program
• Assisting with the execution of onsite events, promotions and entertainment initiatives
• Responds to, resolves or escalates issues as required
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma
• Minimum 2 years of experience in customer service; gaming experience an asset
• Food Safety Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, non-traditional work hours

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.